Part-Time Agent, Customer Experience – Remote Opportunity in Nevada – Skincare & Beauty Industry Expertise Required

Join Soko Glam's Team as a Part-Time Agent, Customer Experience and Elevate Your Career in the Skincare and Beauty Industry Soko Glam, a leading e-commerce platform in the skincare and beauty industry, is seeking a highly motivated and enthusiastic Part-Time Agent, Customer Experience to join their team. As a remote opportunity based in Nevada, this role offers a flexible, hybrid work arrangement, allowing you to work from the comfort of your own space while delivering exceptional customer experiences. About Soko Glam and the Customer Experience Role Soko Glam is dedicated to providing high-quality, best-in-class service to its customers, and as a Part-Time Agent, Customer Experience, you will be the first point of contact for customers, engaging with them on various platforms, including email, social media, and live chat. Your primary goal will be to create memorable customer experiences, build strong relationships, and drive customer satisfaction. This is an excellent opportunity for individuals interested in gaining experience in the skincare, e-commerce, and beauty industries. As a part-time role requiring 20 hours of commitment per week, you will have the flexibility to work primarily between 9 am and 9 pm EST, including weekdays, weekends, and holidays. Key Responsibilities • Own the bulk of customer inquiries on all platforms, interacting and forming relationships with the Soko Glam community. • Generate interest in new products or services via product and skincare knowledge and education. • Provide information and instructions about relevant products and services, making product and service suggestions to meet each customer's specific needs. • Deliver "best-in-class" customer service in all interactions with customers, thinking innovatively about ways to optimize each customer's experience. • Become an expert on Soko Glam products, policies, and brands. • Field and promptly respond to all customer inquiries submitted via Live Chat, The Klog, email, and other customer support channels. • Partner with the Marketing team to perform community management on all social platforms, responding to direct messages to address customer needs and concerns. • Foster and maintain relationships with customers to improve retention rates. Essential Qualifications • 1+ year of experience in a customer service-related role, preferably within the beauty industry. • Based in Nevada, USA. • Comfortable working across multiple communication channels. • Highly detail-oriented with exceptional written and verbal communication skills. • Outstanding interpersonal skills; ability to foster and maintain relationships. • Organizational skills with the ability to manage numerous projects and priorities at once. • Positive and service-oriented attitude. • Ability to thrive in a fast-paced and sometimes high-pressure environment. • Basic computer skills. • Proven problem-solving skills. • Able to work an assigned schedule that falls within operating hours, with flexibility around weekends and holidays. Preferred Qualifications and Skills While not mandatory, having a background or experience in skincare, e-commerce, or the beauty industry will be considered a plus. Additionally, having knowledge of social media platforms, community management, and customer support tools will be beneficial. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. You should be proactive, self-motivated, and able to manage multiple tasks simultaneously while maintaining a high level of attention to detail. Career Growth Opportunities and Learning Benefits As a Part-Time Agent, Customer Experience at Soko Glam, you will have the opportunity to develop your skills in customer service, communication, and problem-solving. You will gain valuable experience in the skincare and beauty industry, working with a diverse range of products and brands. Additionally, you will have the chance to work closely with the Marketing team, gaining insights into community management and social media marketing. Work Environment and Company Culture Soko Glam values diversity and inclusivity, striving to create a work environment that is welcoming and supportive. As a remote worker, you will be part of a distributed team, with opportunities to collaborate and connect with colleagues through virtual channels. Compensation and Benefits The hourly rate for this position is $13.00, commensurate with experience. Soko Glam offers a competitive compensation package, with opportunities for growth and development within the company. As an Equal Employment Opportunity (EEO) Employer, Soko Glam is committed to diversity and inclusion in the workplace. The company does not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic prohibited by federal, state, and/or local laws. Are You the One We're Looking For? If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Agent, Customer Experience at Soko Glam, you will have the chance to develop your skills, gain valuable experience, and be part of a dynamic team in the skincare and beauty industry. Don't miss this opportunity to join Soko Glam's team and take your career to the next level. Apply now! 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