Experienced Customer Support Associate - Delivering Exceptional User Experiences at blithequark

Join the Revolution in Mobile Lottery Services with blithequark

blithequark is pioneering a new era in the lottery industry by providing a secure, user-friendly mobile platform for purchasing official state lottery tickets. We're not just modernizing the $300B global lottery market; we're making it more accessible, enjoyable, and responsible for everyone. As part of our dynamic team, you'll be at the forefront of this innovation, delivering outstanding customer experiences and shaping the future of lottery services.

The Role: Customer Support Associate

As a Customer Support Associate at blithequark, you will be the go-to expert for our end-users, handling inquiries and requests across multiple channels. Your mission will be to provide top-notch support, resolve issues efficiently, and ensure that our customers have a positive experience with our platform. If you're passionate about delivering exceptional customer service, are proficient in using various support platforms, and have a knack for social media, we want you to join our team.

Key Responsibilities

• Respond to customer inquiries and support requests via multiple channels (phone, email, in-app and web messaging, social media) and ensure that user needs are met and issues are resolved promptly.
• Manage day-to-day operational tasks such as ID verifications, ACH requests, chargebacks, and other related functions.
• Communicate effectively with end-users across different platforms to deliver positive customer experiences.
• Collaborate with internal teams and external third parties to resolve complex customer issues.
• Continuously build and maintain expert-level knowledge of our product to provide accurate and helpful support.

Essential Qualifications

To excel in this role, you'll need:

• Prior experience in B2C high-volume customer support, with a proven track record of delivering excellent service.
• Proficiency in using customer support platforms such as Helpshift or Zendesk.
• Excellent verbal and written communication skills, with the ability to adapt your tone and style to different audiences and channels.
• Bilingual proficiency in English and Spanish, enabling you to support a diverse customer base.
• Experience in handling customer inquiries via social media and other digital channels.
• Familiarity with payment processing systems and dispute resolution processes (ACH, credit cards, chargebacks, etc.).
• Willingness and ability to work flexible hours, including evenings and overnights, to meet the needs of our customers.

Preferred Qualifications

While not mandatory, having experience in the following areas can be a significant plus:

• Knowledge of the lottery industry or experience working with financial services.
• Experience with CRM software and other customer management tools.
• Background in handling sensitive customer information with discretion and confidentiality.

Skills and Competencies

To succeed as a Customer Support Associate at blithequark, you'll need:

• Customer-centric mindset: A passion for delivering exceptional customer experiences and ensuring customer satisfaction.
• Effective communication: Ability to communicate clearly, empathetically, and professionally across different channels.
• Problem-solving skills: Capacity to analyze issues, identify solutions, and resolve problems efficiently.
• Adaptability: Willingness to adapt to changing priorities, new technologies, and evolving customer needs.
• Teamwork: Ability to collaborate with internal teams and external partners to achieve common goals.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Associate, you'll have opportunities to:

• Develop your skills in customer support, communication, and problem-solving.
• Gain insights into the lottery industry and the technology that powers it.
• Take on new challenges and responsibilities as you grow with our company.
• Participate in training and development programs to enhance your career prospects.

Work Environment and Company Culture

blithequark is a remote-friendly company that values flexibility, inclusivity, and innovation. As a team member, you'll be part of a dynamic and supportive community that encourages collaboration, creativity, and continuous learning. We offer:

• A flexible work environment that allows you to work from anywhere in the US.
• A culture that values diversity, equity, and inclusion.
• Opportunities for professional growth and development.
• A competitive compensation package, with a starting rate of $28 per hour for this role.
• Benefits and perks that support your well-being and work-life balance.

Compensation and Benefits

As a part-time non-exempt Customer Support Associate at blithequark, you'll be eligible for overtime under FLSA requirements. We're an equal opportunity employer committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Our compensation package includes:

• A competitive hourly rate of $28.
• Overtime opportunities.
• Benefits that support your health, well-being, and financial security.

Join Our Team

If you're passionate about delivering exceptional customer experiences, are excited about the prospect of working in a dynamic and innovative industry, and are looking for a role that offers growth and development opportunities, we want to hear from you. Apply now to join blithequark as a Customer Support Associate and be part of shaping the future of lottery services.

To request a reasonable accommodation, please contact [email protected]. We look forward to welcoming you to our team!