**Job Title:** Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at blithequark
**Job Description:**
About blithequark
At blithequark, we're a human network that reaches across the globe, working behind the scenes to transform the way we connect around the world. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.About the Role
The Business Government Customer Organization (BGCO) at blithequark is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients. As a Customer Service Coordinator, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience all while working remotely from the convenience of your home office.Key Responsibilities
- Grow our business within existing accounts by identifying opportunities and providing solutions to meet their needs.
- Build customer relationships, earning their loyalty and trust by asking questions, listening intently, and identifying what the customer really needs.
- Troubleshoot problems and resolve a range of customer issues about device(s), billing, and/or service concerns.
- Sell the value of blithequark solutions and increase company revenue by promoting and/or selling products and services.
- Be solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
- Deliver efficient customer support on large accounts using web-based tools.
What We're Looking For
We're looking for problem solvers who lead with empathy. When our business and government customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you'll know how to apply your resources to determine the right solutions. You're motivated by change. Whether it's using new tools to better serve our customers or trying different ways to generate sales, you're up for the challenge.Requirements
- Bachelor's degree or one or more years of work experience.
- One or more years of customer service and/or sales experience.
- The ability to meet all home office requirements.
- Willingness to work a flexible work schedule including evenings and weekends.
Preferred Qualifications
- College degree.
- Experience with facilitation and communication across all levels of the organization.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Experience promoting and/or selling products and services.
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
- One or more years of technical support experience.
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
- Technical acumen and interest in learning new technologies.
Work Environment
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It's essential to have a private workspace free of distractions to set you up for success.Eligibility
To be eligible for this position, you must be located within a 90-minute commute of the Alpharetta, GA - Annapolis Junction, MD - Cary, NC - and West Valley City, UT BGCO locations.Home Office Requirements
You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping you grow and develop your skills. You'll have access to a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.Compensation, Perks, and Benefits
We offer a competitive salary, plus a range of benefits and perks to support your well-being and career development. These include:- Health and wellness benefits.
- Short-term incentives.
- 401(k) Savings Plan.
- Stock incentive programs.
- Paid time off.
- Parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives.