Experienced Full Stack Customer Support Officer – Live Chat, Web & Cloud Application Support at Blithequark

Job Description

Are you passionate about delivering exceptional customer service in a fast-paced digital environment? Blithequark is seeking a dedicated and driven Online Live Chat Officer to join our dynamic customer support team in New York City. As an Online Live Chat Officer, you will play a vital role in providing top-notch assistance to our customers through live chat channels. If you're resourceful, possess strong time management skills, and have a keen eye for detail, we invite you to embark on an exciting journey with us!

About Blithequark

At Blithequark, we're committed to revolutionizing the way customers interact with technology. Our team is dedicated to providing innovative solutions and exceptional support to ensure our customers get the most out of our products and services. We're a company that values collaboration, continuous learning, and personal growth, and we're looking for talented individuals to join our team.

Key Responsibilities

• Customer Support: Respond promptly and professionally to customer inquiries via live chat, ensuring a high level of satisfaction and engagement.
• Issue Resolution: Diagnose and resolve customer issues related to Blithequark products and services effectively, utilizing a variety of troubleshooting techniques.
• Product Knowledge: Maintain up-to-date knowledge of Blithequark's products, services, and policies to provide accurate information and resources to customers.
• Communication: Communicate clearly and concisely, adapting language and information style to suit the needs of diverse customers.
• Documentation: Record customer interactions and outcomes in the internal system to maintain accurate records and identify trends in customer inquiries.
• Team Collaboration: Work closely with team members and other departments to ensure that customer feedback and insights are shared and addressed timely.
• Escalation Management: Identify and escalate complex issues to relevant teams or specialists as needed, maintaining a high level of service.
• Feedback Participation: Engage in training sessions and feedback meetings to continuously improve personal skills and enhance team performance.
• Time Management: Prioritize and manage multiple customer interactions efficiently within the set SLAs (Service Level Agreements).
• Customer Education: Educate customers on Blithequark tools and features, empowering them to utilize products for maximum benefit.

Requirements

Education & Experience:

• High school diploma or equivalent required; bachelor's degree preferred.
• A minimum of 1 year of experience in customer service or a related field, particularly in an online or chat support environment.

Technical Skills:

• Proficient in using computer systems, online chat platforms, and customer support software.
• Familiarity with Blithequark products is a plus.

Personality Traits:

• Driven: Demonstrated motivation to meet goals and support customer satisfaction.
• Resourceful: Ability to think critically and solve problems efficiently under pressure.

Soft Skills:

• Time Management: Proven ability to prioritize tasks effectively and manage time to meet deadlines without compromising quality.
• Attention to Detail: Exceptional attention to detail to ensure accuracy in customer support and documentation.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our employees. As an Online Live Chat Officer, you'll have access to:

• Comprehensive training programs to enhance your customer support skills.
• Regular feedback sessions to help you improve and grow.
• Opportunities to move into leadership roles or specialize in specific areas of customer support.
• A collaborative and dynamic work environment that encourages learning and innovation.

Work Environment and Company Culture

At Blithequark, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees, fostering a culture of collaboration, continuous learning, and personal growth. Our work environment is:

• Dynamic and fast-paced, with a focus on innovation and customer satisfaction.
• Collaborative, with regular team-building activities and social events.
• Supportive, with a strong emphasis on employee well-being and growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package and a range of benefits, including:

• Competitive salary and benefits package.
• Access to a corporate fitness program to support your wellness journey.
• Paid overtime for any additional hours worked beyond the standard schedule.
• Attractive joining bonus to welcome you to the Blithequark family.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic team, please submit your application. We can't wait to hear from you!

Equal Opportunity Statement: Blithequark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and explore career opportunities with us.