Experienced Full-Time Remote Customer Service Representative – Appointment Setting and Lead Qualification for Financial Services at Blithequark

Join the Team at Blithequark: Pioneers in Online Lead Generation

Blithequark is a leading online lead generation company specializing in providing qualified retirement planning leads to financial professionals. We're on the hunt for a skilled and customer-focused Remote Customer Service Representative to join our dynamic team. As a key player in our operations, you will be responsible for calling leads that have shown interest in retirement planning services, qualifying them using a structured script, and setting soft appointments. If you're passionate about delivering exceptional customer experiences and have a knack for appointment setting, we want to hear from you!

About Us

At Blithequark, we pride ourselves on being at the forefront of the online lead generation industry. Our mission is to connect financial professionals with individuals seeking retirement planning advice, thereby facilitating informed financial decisions. We value innovation, customer satisfaction, and teamwork, creating a work environment that is both challenging and rewarding.

Key Responsibilities:

• Contact leads who have expressed interest in retirement planning services via a completed contact information form.
• Qualify leads using a provided script to confirm their interest, explain the service offered, and set a soft appointment.
• Deliver exceptional customer service, ensuring all interactions are professional, helpful, and empathetic.
• Effectively communicate with customers, demonstrating patience, tolerance, and understanding.
• Take detailed notes during calls and write grammatically correct paragraphs summarizing customer interactions.
• Participate in coaching and training sessions to enhance job performance and continuously improve skills.
• Meet or exceed productivity and quality standards, adhering to performance metrics and goals.

Essential Qualifications:

• Previous experience in telecommunications, preferably in a call center environment.
• Reliable computer equipment, headset, and high-speed internet connection.
• Dedicated, quiet workspace at home, free from distractions.
• Basic computer skills and ability to learn new software applications.
• Strong verbal and written communication skills, with the ability to convey empathy and professionalism.

Preferred Qualifications:

• Previous experience in outbound appointment setting or sales.
• Proven track record of effectively communicating with customers and setting appointments.
• Experience working in a remote or home-based environment.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, managing multiple calls and tasks.
• Strong problem-solving skills and attention to detail.
• Adaptability and willingness to learn and grow with the company.
• Self-motivated and disciplined, with the ability to work independently.

Career Growth and Learning Benefits:

At Blithequark, we are committed to the growth and development of our team members. As a Remote Customer Service Representative, you will have access to:

• Comprehensive training program, including coaching and feedback.
• Opportunities for career advancement and professional growth.
• Regular performance evaluations and feedback sessions.
• A dynamic and supportive work environment that encourages learning and innovation.

Work Environment and Culture:

We pride ourselves on a culture that values:

• Flexibility and work-life balance, with the option to work from home.
• Collaboration and teamwork, with regular virtual meetings and updates.
• Innovation and creativity, with a focus on continuous improvement.
• Diversity and inclusion, welcoming individuals from all backgrounds.

Compensation and Benefits:

We offer a competitive compensation package, including:

• $23.00 per hour, with opportunities for bonuses and incentives.
• 40 hours per week, with a set schedule (6am to 3pm PST).
• Comprehensive benefits package, including [insert benefits].

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including:

• A current resume.
• A cover letter outlining your experience and qualifications.
• An answer to the application question: "Are you available to work from 6am to 3pm PST?"

Please note that we are currently only accepting applications for our 6am to 3pm PST shift. We look forward to hearing from you and discussing how you can contribute to the success of Blithequark!