Experienced Customer Service Representative – 100% Remote Contact Center Agent Opportunity for Career Growth and Development

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact in the lives of our members and providers. As a leader in the healthcare industry, we are committed to providing high-quality services that meet the evolving needs of our customers. Our dynamic team is dedicated to excellence, and we are excited to invite talented individuals to join our ranks as a 100% Remote Contact Center Agent. This unique opportunity offers the flexibility to work from the comfort of your own home while being an integral part of our vibrant team.

Job Overview

We are seeking highly motivated and customer-focused individuals to fill the role of Contact Center Agent. As a key member of our team, you will be responsible for interacting with providers and members via phone to address inquiries, concerns, and questions about insurance coverage and products. Your exceptional communication skills, ability to navigate complex systems, and passion for delivering outstanding customer service will make you an invaluable asset to our organization.

Key Responsibilities

• Interact with providers and members to provide information and respond to inquiries, concerns, and questions about insurance coverage and products
• Transfer calls to the appropriate department as needed
• Follow up on unresolved inquiries and complaints
• Perform research on billing inquiries and claims to provide payments and refunds
• Act as a liaison between various departments to address concerns and resolve issues
• Identify, research, and resolve customer issues using our computer system
• Follow up on customer inquiries that are not immediately resolved
• Research member and provider billing and claims issues
• Handle and resolve customer complaints in a professional and courteous manner
• Navigate through automated information systems to analyze the caller's situation and provide personalized support
• Demonstrate the ability to perform in a fast-paced, metric-driven environment while maintaining high-quality scores

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our organization's values and mission.

Essential Qualifications

• High School Diploma or GED
• Work experience in a face-to-face or call center environment
• Experience multitasking between programs and completing required data entry while interacting with customers
• Proficiency in using a corporate email system and navigating through system applications on a desktop computer or laptop
• Adaptability to a fast-paced and ever-changing environment
• Flexibility to work evening and weekends due to business needs

Preferred Qualifications

• Ability to proficiently read, write, and speak English and one of the following languages: Russian, Mandarin, Cantonese, or Spanish
• Healthcare industry work experience
• Call center experience in a metrics-driven environment
• Previous healthcare work experience interacting with members and/or providers

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Contact Center Agent, you will have opportunities to advance your career in various areas, including performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and more. Our comprehensive training program and ongoing support will equip you with the skills and knowledge needed to succeed in your role and beyond.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, integrity, and respect. We value diversity, inclusivity, and teamwork, and we strive to create a work environment that is engaging, supportive, and rewarding. As a remote employee, you will be an integral part of our virtual team and will have opportunities to connect with colleagues and participate in company-wide initiatives and events.

Compensation and Benefits

We offer a competitive compensation package that includes a salary range of $34,091 - $52,000, depending on your location and experience. Additionally, you will be eligible for overtime and quarterly bonuses, averaging $1,100 every three months. Our comprehensive benefits package includes medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401(k) contributions, among other perks.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for our upcoming 2024 Summer Contact Center Agent Class. We look forward to the possibility of you joining our team and contributing to our mission of providing quality healthcare services.

Conclusion

Joining blithequark as a 100% Remote Contact Center Agent offers a unique opportunity to advance your career, develop new skills, and make a positive impact in the lives of our members and providers. With our comprehensive training program, ongoing support, and competitive compensation package, you will be well-equipped to succeed in this role and beyond. We invite you to apply for this exciting opportunity and become a part of our dynamic team.