Experienced Franchise Business Consultant for Non-Medical Home Care Services - Driving Business Growth and Operational Excellence in the Home Care Industry

Introduction to FirstLight Home Care

FirstLight Home Care is a leading provider of non-medical home care services, dedicated to delivering exceptional care and support to individuals in need. As a franchisor, we pride ourselves on empowering our franchisees to succeed, and we are now seeking an experienced Franchise Business Consultant to join our team. This is an exciting opportunity for a motivated and results-driven professional to make a significant impact on our franchisees' success and contribute to the growth of our organization.

Job Overview

The Franchise Business Consultant is a key player on our Franchisor Support Team, responsible for driving franchisee sales, coaching for operational excellence, enforcing brand standards, and leading field support efforts. As a business consultant, you will work closely with new and existing franchisees, providing guidance and support to help them achieve their business goals and maximize their success. This role requires a unique blend of business acumen, coaching skills, and industry expertise, as well as the ability to build strong relationships with our franchisees and stakeholders.

Key Responsibilities

• Coach, counsel, and guide franchisees to enable business growth in key performance metrics, such as hours per week, revenue, client satisfaction, and ongoing operational metrics.
• Implement the franchise operating system in all areas, ensuring brand consistency and adherence to our Operations Manual.
• Establish and lead sales and operational expertise for designated owners, ensuring execution of and adherence to our system protocols, tools, processes, and approach.
• Leverage internal technology offerings to contribute to ongoing support of franchise owners and operators.
• Drive results, meeting or exceeding business plans and individualized goal design, as defined by key performance indicators (KPIs) each operating year.
• Conduct bi-annual site visits, providing individualized business consulting with a focus on business growth and brand standards.
• Serve as a first point of contact and liaison for franchise owners and operators, delegating support needs and operational inquiries to respective department and subject matter experts.
• Provide direct and timely responses to franchise inquiries on matters related to business operations, including accounting and finance, client care services, licensure and regulation accreditation, technology, and application platforms.
• Support and collaborate with our Support Center Team and Franchise system on tasks, responsibilities, and special projects involving franchise business operations.
• Facilitate region workshops as needed, promoting knowledge sharing and best practices among our franchisees.

Essential Qualifications

To succeed in this role, you will need to possess a unique combination of skills, knowledge, and experience. The following qualifications are essential:

• Bachelor's degree (B.A.) or equivalent years of college coursework completion in Business Administration, Healthcare Administration, Public Health, or a related area of study.
• Proficiency with Microsoft Office and Google Suite platform.
• Proficiency in Client Relationship Management System, scheduling systems, and QuickBooks Desktop and/or Online preferred.
• Proficiency in Applicant Tracking Systems and/or Human Resource Information Systems (HRIS) preferred.
• Multi-state, multi-unit operations, management, or business ownership experience in home care, senior care, or home health care industry preferred.
• Proven track record of building and fostering successful relationships with stakeholders.
• Demonstrated ability to work independently to meet or exceed business goals.
• Experience meeting challenges to grow a business, working through others, and driving business growth through creative solutions.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Related business development, business ownership, or franchise support experience in the home care or senior care industry at a director level or above.
• Advanced degree in Business Administration, Healthcare Administration, or a related field.
• Certifications or specialized training in franchise management, business coaching, or a related field.
• Experience with data analysis and performance metrics, with the ability to interpret and communicate complex data insights.

Career Growth Opportunities and Learning Benefits

At FirstLight Home Care, we are committed to the growth and development of our team members. As a Franchise Business Consultant, you will have access to a range of learning and development opportunities, including:

• Comprehensive training programs, covering our franchise operating system, industry best practices, and business coaching techniques.
• Ongoing mentorship and support from experienced professionals in our organization.
• Opportunities for career advancement, as we continue to grow and expand our operations.
• Access to industry conferences, workshops, and networking events, to stay up-to-date with the latest trends and developments in the home care industry.

Work Environment and Company Culture

Our company culture is built on a foundation of values, including compassion, integrity, and excellence. We pride ourselves on creating a supportive and inclusive work environment, where our team members can thrive and grow. As a Franchise Business Consultant, you will be part of a dynamic and collaborative team, working closely with our franchisees, support staff, and other stakeholders to drive business success.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• 401(k) and 401(k) matching contributions.
• Dental, health, life, and vision insurance.
• Paid time off and holidays.
• Bonus opportunities, based on individual and company performance.
• Remote work arrangements, with flexible scheduling and a healthy work-life balance.

Conclusion

If you are a motivated and results-driven professional, with a passion for business coaching and the home care industry, we encourage you to apply for this exciting opportunity. As a Franchise Business Consultant with FirstLight Home Care, you will have the chance to make a significant impact on our franchisees' success, while developing your skills and advancing your career. Don't miss this opportunity to join our team and contribute to the growth and success of our organization. Apply now and take the first step towards a rewarding new role.

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