Experienced Customer Service Associate - Remote Per Diem Opportunity at blithequark

Join blithequark's Dynamic Team as a Customer Service Associate and Make a Difference

Are you a customer service professional looking for a flexible, remote work opportunity? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? blithequark is seeking a highly skilled and motivated Customer Service Associate to join our team on a per diem basis. As a remote work-from-home opportunity, this role offers the flexibility to work within the state of Florida while being part of a dynamic and growing organization.

About blithequark and the Industry

blithequark is a leading organization in the healthcare industry, dedicated to providing high-quality services and support to its customers. As a Customer Service Associate, you will play a critical role in ensuring that our customers receive the best possible experience, addressing their inquiries, and resolving any issues in a timely and professional manner. Our team is committed to delivering exceptional customer service, and we are looking for individuals who share our values and are passionate about making a difference.

Key Responsibilities

As a Customer Service Associate at blithequark, you will be responsible for:

• Acting as a liaison in the Call Center, responding to customer inquiries, and providing accurate and professional service.
• Researching, understanding, and documenting plan information related to covered benefits, eligibility, enrollment, and claims payments.
• Assisting customers in a caring and knowledgeable manner, representing blithequark as a skilled healthcare professional.
• Handling incoming sales inquiries from prospective customers, answering basic questions, and referring to licensed sales agents for closure.
• Providing assistance with customer service walk-in members in a timely and efficient manner.
• Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines.
• Contributing towards meeting departmental performance goals, including average speed of answer, service level, and abandonment rate.
• Participating in special projects as requested or approved by management.

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma, G.E.D., or equivalent experience. Some college preferred.
• One year of related work experience in a call center or customer service environment interacting with customers.
• The ability to work the designated shift and overtime as needed.
• Intermediate to Advanced computer skills, including Microsoft Applications.
• The ability to accurately type 45 words per minute while speaking with a customer on the phone.
• Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English.
• Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at blithequark.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Previous experience in the healthcare industry.
• Knowledge of customer care processes and techniques.
• Excellent verbal, interpersonal, and written communication skills.
• Superior customer service telephone skills, including active listening and questioning skills.

Skills and Competencies

To excel in this role, you will need:

• Excellent verbal, interpersonal, and written communication skills.
• Superior customer service telephone skills, including active listening and questioning skills.
• Basic math, analytical, and problem-solving skills.
• The ability to think critically to define issues, identify risks, and propose outcomes.
• Organization, prioritization, and time management skills.
• The ability to interact professionally and work effectively as a team with all levels of employees and management.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in customer service and healthcare.
• Participate in training sessions, surveys, and department meetings.
• Take on additional responsibilities and contribute to special projects.
• Advance your career within the organization.

Work Environment and Company Culture

blithequark is a dynamic and growing organization that values its employees and customers. As a remote work-from-home opportunity, you will have the flexibility to work from the comfort of your own home while being part of a collaborative and supportive team. Our company culture is built on a foundation of respect, integrity, and compassion, and we are committed to providing a positive and inclusive work environment.

Compensation, Perks, and Benefits

While specific compensation details are not provided, blithequark offers a competitive package that includes a range of benefits and perks, such as:

• A flexible, remote work-from-home schedule.
• Opportunities for career growth and development.
• A collaborative and supportive team environment.
• A comprehensive benefits package.

Conclusion

If you are a motivated and customer-focused individual looking for a flexible, remote work opportunity, we encourage you to apply for this exciting role at blithequark. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our organization. Join our dynamic team and make a difference in the lives of our customers.