Experienced Customer Service Associate - Work from Home Opportunity with blithequark

Join blithequark's Award-Winning Customer Service Team

At blithequark, our mission is to be Earth's most customer-centric company. We're committed to delivering exceptional customer experiences, and our Customer Service team plays a vital role in achieving this goal. As a Customer Service Associate, you'll be the first point of contact for our customers, providing support and resolving queries through phone, chat, and email.

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This is a 12-month fixed-term contract with a view to extend, offering a unique opportunity to work with a global brand and develop your skills in a dynamic and fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email, providing timely and effective solutions to their queries.
• Navigate and utilize various tools to research and review solutions, ensuring seamless customer experiences.
• Communicate effectively with customers, providing clear and concise information to address their concerns.
• Work variable shifts, including late evenings and weekends, to match customer demand.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

Essential Qualifications

To be considered for this role, you'll need:

• To be at least 18 years old.
• The right to work in The Netherlands.
• Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English.
• Experience working with a computer and a strong understanding of technology.
• The availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm.
• A quiet, distraction-free workspace with a dedicated office space, desk, and chair.
• A minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection.
• Initial four weeks availability for full-time training (paid).

Preferred Qualifications

While not essential, the following skills and qualities will give you a competitive edge:

• A hard-working and articulate approach to customer service.
• A friendly and customer-focused attitude in every situation.
• The ability to learn quickly and adapt to changing circumstances.
• Comfort with multi-tasking in a high-energy environment.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• A competitive hourly rate of €15.50.
• A relocation allowance of up to €800 for overseas applicants.
• A salary increase after six months of tenure.
• Life insurance and internet allowance.
• blithequark employee discount and lifestyle benefits through our Extras program.
• Expert training and ongoing opportunities for skill development.

Work Environment and Company Culture

As a remote worker, you'll be part of a global team that values flexibility and work-life balance. We're committed to providing a supportive and inclusive work environment that fosters growth and development. Our company culture is built on a foundation of customer-centricity, innovation, and teamwork.

Career Growth Opportunities

At blithequark, we're dedicated to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have access to ongoing training and development programs, as well as opportunities to move into new roles within the company.

Compensation and Perks

We're proud to offer a comprehensive compensation package that includes a competitive hourly rate, relocation allowance, and benefits. You'll also enjoy the flexibility of working from home and being part of a global team.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. The application process will take around 1-2 hours to complete, and you'll need to complete a series of assessments to evaluate your suitability for the role. We recommend using a laptop or desktop computer to ensure the best experience.

Don't miss out on this chance to join our award-winning Customer Service team and be part of a company that's shaping the future of customer experience. Apply now and take the first step towards a rewarding and challenging career with blithequark!

Equal Opportunities

blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background or circumstances.