Experienced Engagement Director - Remote Global Client Relationship Management & Business Growth Expert

Revolutionize Client Engagement with Workling: Join Our Dynamic Team as an Engagement Director

At Workling, we're on a mission to transform the way businesses thrive by seamlessly matching challenges with skills, igniting instant impact, and fueling continuous growth opportunities for professionals worldwide. We're seeking a highly skilled and creative Engagement Director to join our team on a remote basis, working from anywhere in the world. As a key member of our team, you will be at the forefront of client relationship management, delivery excellence, and strategic business growth.

About Us: Innovating Client Engagement and Professional Growth

Workling is a pioneering company that connects top talent with global opportunities, driving impact and sustained growth for both professionals and businesses. Our innovative approach to matching skills with challenges has revolutionized the industry, and we're now looking for an experienced Engagement Director to further enhance our client engagement strategies and contribute to our continued success.

Overview of the Engagement Director Role

The Engagement Director is a pivotal role that requires a seasoned professional to manage client relationships, ensure delivery excellence, and drive business growth through strategic farming. As an Engagement Director, you will collaborate closely with our Account Management, Delivery, Tech Solutions, and Professional Services teams to enhance client engagements and contribute to continuous improvement. This is a unique opportunity to work with a dynamic team, leveraging your skills and experience to drive client satisfaction and business success.

Key Responsibilities: Driving Client Success and Business Growth

• Serve as the primary point of contact for select clients, managing relationships end-to-end, ensuring their needs are met, and providing timely, meaningful feedback to the account team.
• Participate in account planning discussions with Account and Delivery Directors to align on goals and strategies, ensuring successful project delivery and identifying opportunities for growth.
• Be onsite at client offices as needed to identify new opportunities and contribute to business growth through farming strategies, leveraging your industry expertise and network.
• Implement continuous improvement practices and risk mitigation strategies to enhance client satisfaction and project outcomes, ensuring that our delivery excellence is maintained.
• Collaborate with cross-functional teams to drive client engagement, ensure seamless project delivery, and identify opportunities for upselling and cross-selling.

Requirements: The Ideal Candidate Profile

To succeed in this role, you will need to possess a strong and diverse skillset, with a minimum of 8 years of sales/commercial experience, and at least 3 years working with US-based clients in the IT/nearshoring industry. You will be a highly energetic and charismatic individual with excellent client and social skills, able to foster strong, trust-based relationships with our clients.

Essential Qualifications

• 8+ years of sales/commercial experience, with a proven track record of success in managing client relationships and driving business growth.
• Minimum 3 years of experience working with US-based clients in the IT/nearshoring industry, with a deep understanding of the industry landscape and trends.
• Native or bilingual English level, with excellent communication and interpersonal skills.
• Ability to be onsite at client offices as needed, with a base location in NYC or the San Francisco Bay Area.

Preferred Qualifications

• Experience working in a remote or distributed team environment, with a strong ability to work independently and collaboratively.
• A proven track record of driving business growth through strategic farming and account planning.
• Strong industry network and connections, with a deep understanding of the IT/nearshoring industry.
• Experience with client relationship management tools and CRM software.

Skills and Competencies: What We're Looking For

To excel as an Engagement Director at Workling, you will need to possess a range of skills and competencies, including:

• Excellent client and social skills, with the ability to build strong, trust-based relationships.
• Strong communication and interpersonal skills, with the ability to communicate effectively with clients, colleagues, and stakeholders.
• Strategic thinking and problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
• Business acumen and industry knowledge, with a deep understanding of the IT/nearshoring industry and trends.
• Collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.

What to Expect from Us: Our Commitment to Your Success

At Workling, we're committed to providing our team members with a supportive and dynamic work environment that fosters growth, innovation, and success. As an Engagement Director, you can expect:

• A fully remote work arrangement, allowing you to work from anywhere in the world.
• Competitive compensation in USD or your preferred local currency.
• A comprehensive home office setup, including the necessary hardware and equipment.
• Flexible hours and a work-life balance that suits your needs.
• Paid parental leave, vacation, and national holidays.
• A dynamic and multicultural work culture, with opportunities to collaborate with the global top 1% of talent.
• Mentorship, skill development, promotions, and diverse career growth opportunities.

Career Growth Opportunities and Learning Benefits

As an Engagement Director at Workling, you will have access to a range of career growth opportunities and learning benefits, including:

• Mentorship and coaching from experienced industry professionals.
• Skill development and training programs to enhance your skills and knowledge.
• Opportunities for promotions and career advancement.
• A dynamic and innovative work environment that encourages experimentation and learning.

Join Our Mission: Drive Impact and Sustained Growth

If you're a motivated and experienced professional looking to drive client success and business growth, we want to hear from you. Join Workling's mission to connect top talent with global opportunities, driving impact and sustained growth for professionals and businesses. Apply now to become our next Engagement Director and be part of a dynamic team that's shaping the future of client engagement and professional growth.

Your Future Starts Here

Don't miss out on this exciting opportunity to join our team and drive your career forward. We look forward to hearing from you and exploring how you can contribute to our continued success.