Experienced Full-Time and Part-Time On-Site to Work from Home Customer Service Representative - Commercial and Public Sector Support at Blithequark

Job Summary

Blithequark is seeking highly motivated and customer-focused individuals to join our team as On-Site to Work from Home Customer Service Representatives. As a representative of Blithequark, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting products and services to clients across various industries. This is an excellent opportunity to start or grow your career in customer service, with comprehensive training, competitive compensation, and opportunities for advancement.

About Blithequark

Blithequark is a leading provider of customer experience and digital transformation solutions, helping businesses deliver exceptional experiences and drive optimal performance. With a diverse portfolio of services, including business process outsourcing, staff augmentation, contact center customer services, and IT services, Blithequark is committed to driving modernization through digitalization. Our company culture values diversity, equality, and inclusion, and we strive to create a work environment that is engaging, challenging, and rewarding for our employees.

Key Responsibilities

• Handle inbound customer inquiries, troubleshoot basic technical issues, and provide product information to customers
• Resolve customer complaints and issues in a professional and courteous manner
• Utilize state-of-the-art contact center technology and customer experience methodology to deliver exceptional customer experiences
• Work on behalf of recognizable brands in the world, promoting products and services and ensuring customer satisfaction
• Interact with hundreds of customers each week, resolving support issues, selling new products and services, and ensuring best-in-class customer experiences
• Listen to and resolve customer issues, and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction and ensure first-call resolution through problem-solving and effective call handling
• Utilize systems and technology to complete account management tasks and recognize sales opportunities

Candidate Qualifications

Required Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent required
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation, including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position, must be willing to submit up to a Level II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

Compensation and Benefits

Blithequark offers competitive compensation and a comprehensive benefits package, including:

• Standard starting compensation commensurate with experience
• Regular reviews and raises awarded based on tenure and performance
• Paid time off and paid holidays
• Paid training opportunities
• Regular daily, weekly, and monthly incentives, including monetary incentives and prizes
• Medical, Dental, and Vision Coverage Options
• Flexible work arrangements, including work-from-home opportunities

Work Environment and Culture

At Blithequark, we strive to create a work environment that is engaging, challenging, and rewarding for our employees. Our company culture values diversity, equality, and inclusion, and we are committed to providing a workplace that is free from discrimination and harassment. We offer a casual dress code, flexible work arrangements, and opportunities for growth and advancement.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

Reasonable Accommodation

Blithequark is committed to providing reasonable accommodations to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances.

Diversity and Equality

Blithequark values diversity and equality in the workplace and is committed to creating a work environment that is free from discrimination and harassment.

Career Growth Opportunities

At Blithequark, we are committed to helping our employees grow and develop their careers. We offer comprehensive training programs, opportunities for advancement, and a supportive work environment that encourages learning and growth.

Why Join Blithequark?

If you are a motivated and customer-focused individual looking for a challenging and rewarding career in customer service, we encourage you to apply to Blithequark. With our comprehensive training programs, competitive compensation, and opportunities for advancement, we offer a unique and exciting opportunity to grow your career and make a difference in the lives of our customers.

Apply now to join our team and start your career as a Customer Service Representative at Blithequark!