Experienced Customer Support Representative – Email and Online Chat Specialist for Dynamic Healthcare Environment

Introduction to blithequark

Are you looking for a rewarding career with plenty of room for growth and development? Look no further than blithequark, a leading organization in the healthcare industry. We are committed to supporting and training our employees to achieve their full potential, and we are excited to offer a unique opportunity for a Customer Support Representative to join our team. As a blithequark team member, you will have the chance to work in a dynamic and fast-paced environment, interacting with patients, prescribers, and other healthcare professionals to provide exceptional customer service.

Job Overview

In this role, you will be responsible for performing data entry and patient enrollment, answering high-volume customer requests, and working under direct supervision to ensure compliance with state and federal regulations. You will utilize pharmacy systems to retrieve patient and medication information, and you will be expected to maintain a high level of accuracy and attention to detail in your work. As a key member of our team, you will play a critical role in ensuring that our patients receive the best possible care and service.

Key Responsibilities

• Utilize blithequark's solution information entry methods and guidelines to process new patient enrollment by entering data into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions and communicate effectively with patients, prescribers, and other healthcare professionals.
• Provide support to pharmacists, both those in the office and those at different locations, and identify and communicate issues to senior-level staff as needed.
• Acquire a dynamic professional license or certification within the first 90 days of employment and maintain an active professional license or certification.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED.
• Basic-level computer skills, including the ability to start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online.
• Basic web browser skills, including the ability to open a browser, type in URLs, use a search engine, bookmark a website, navigate using back/forward/stop buttons, and complete forms online.
• Intermediate-level keyboarding skills, with a minimum of 25 words per minute (WPM) and the ability to type by memory and format documents.
• Effective communication skills, both written and verbal.

Preferred Qualifications

While not required, the following preferred qualifications will make you a more competitive candidate for this role:

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certification/registration by state as conceded by the state Board of Pharmacy or a nationally recognized certification agency.
• Experience providing customer support to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Transitional to advanced-level keyboarding skills, with a minimum of 35 WPM and the ability to type by memory and format documents.
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to training and development programs to help you achieve your career goals. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and patient care.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We value diversity and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and empowering. As a blithequark team member, you will be expected to embody our core values of compassion, integrity, and excellence in everything you do.

Compensation, Perks, and Benefits

We offer a competitive salary range of $35-$40 per year, as well as a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off. You will also have access to a range of perks and discounts, including employee discounts on products and services, free parking, and on-site fitness classes.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and care, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Support Representative, you will play a critical role in ensuring that our patients receive the best possible care and service, and you will have the opportunity to grow and develop your career in a dynamic and supportive environment. Don't miss out on this chance to join a talented team of professionals who are dedicated to making a difference in the lives of our patients. Apply today to become a part of the blithequark team!

Apply now and take the first step towards a rewarding and challenging career with blithequark!