Experienced Freelance Chat Support Specialist for Remote Customer Service Opportunities at blithequark

Introduction to blithequark and the World of Remote Work

Imagine being part of a vibrant community that thrives on connecting talented individuals with businesses and entrepreneurs from all over the globe. At blithequark, we are passionate about creating economic opportunities that improve lives. As the world's work marketplace, we facilitate over $2 billion worth of work annually, providing skilled professionals with the freedom to work at their convenience. Our mission is to build a platform where professionals can grow their independent careers, and businesses can find the best talent to drive their success.

About the Role: Freelance Chat Support Specialist

We are seeking highly skilled and dedicated Freelance Chat Support Specialists to join our community at blithequark. As a chat support specialist, you will play a vital role in providing exceptional customer service, responding to inquiries, resolving issues, and ensuring customer satisfaction. Your expertise in handling customer complaints, modifying and escalating issues across various communication channels, and providing timely responses to customer inquiries will be invaluable to our clients.

Key Responsibilities:

• Assist customers with complaints and questions about specific products or services, providing accurate and helpful information to resolve their queries.
• Modify and escalate complaints across a number of communication channels, ensuring that issues are addressed promptly and efficiently.
• Respond promptly to customers' inquiries, requests, orders, or applications, utilizing empathy and effective communication skills to troubleshoot problems and provide solutions.
• Act as the first point of contact and advocate for customers, ensuring that their needs are met and their concerns are addressed in a professional and courteous manner.
• Handle a high volume of customer support requests via email, phone, and chat, utilizing your excellent writing skills, email etiquette, and ability to work under pressure.

Requirements and Preferred Skills

To become a successful Freelance Chat Support Specialist at blithequark, you should meet the following requirements:

• Must be over the age of 18 with a reliable internet connection.
• No prior experience is required, but prior experience in customer support or a related field is highly preferred.

In addition to these requirements, the following skills and qualifications are preferred:

• Articulate, personable, and reliable with great writing skills and email etiquette.
• 1 year of chat support experience preferred, with a proven track record of providing exceptional customer service.
• CRM/support tool experience is a plus, with the ability to learn and adapt to new software and systems.

Compliance and Inclusivity

At blithequark, we are committed to fostering a diverse and inclusive community. We comply with all applicable laws, including U.S. Law, which restricts us from conducting business with individuals or entities located or traveling in restricted areas, such as Iran, North Korea, Syria, Crimea, region of Ukraine, Cuba, and individual nationals of Cuba. We also comply with the Specially Designated Nationals ("SDN") list and do not conduct business with individuals and entities on this list.

We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All users of blithequark are equally required to comply with all laws in their use of the Site, including anti-discrimination and anti-harassment laws.

Career Growth Opportunities and Learning Benefits

As a Freelance Chat Support Specialist at blithequark, you will have access to a wide range of career growth opportunities and learning benefits. You will be able to:

• Develop your skills and expertise in customer support, with opportunities to work with a variety of clients and industries.
• Enhance your knowledge of CRM/support tools and software, with training and support provided by blithequark.
• Build a strong professional network, with opportunities to connect with other freelancers and businesses in the blithequark community.
• Enjoy the flexibility and autonomy of working as a freelancer, with the ability to choose your own projects and work at your own pace.

Work Environment and Company Culture

At blithequark, we pride ourselves on our vibrant and inclusive company culture. We believe in fostering a community that is supportive, collaborative, and respectful, with a focus on helping our users achieve their goals. As a Freelance Chat Support Specialist, you will be part of a dynamic team of professionals who are passionate about delivering exceptional customer service and driving business success.

Compensation, Perks, and Benefits

As a freelancer at blithequark, you will enjoy a range of benefits, including:

• Competitive compensation rates, with opportunities to earn more based on your performance and expertise.
• Flexible working hours, with the ability to choose your own schedule and work at your own pace.
• Access to a wide range of tools and resources, including CRM/support software and training programs.
• Opportunities to build a strong professional network, with connections to other freelancers and businesses in the blithequark community.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our community at blithequark. As a Freelance Chat Support Specialist, you will have the chance to work with a variety of clients, develop your skills and expertise, and enjoy the flexibility and autonomy of working as a freelancer. Don't miss out on this opportunity to take your career to the next level and apply today!