Claims and Customer Service Representative - Call Center Associate - Remote Work Opportunity with Comprehensive Benefits and Growth Potential

Join Our Team: Make a Difference in the Insurance Industry

Are you a motivated and customer-focused individual looking for a dynamic work environment and opportunities for growth? The Cincinnati Insurance Companies, a leading provider of insurance solutions, is seeking a Claims - Call Center Associate to join our team. As a Claims - Call Center Associate, you will play a critical role in delivering exceptional service to our policyholders, agents, and internal customers. This is a part-time position that offers a competitive salary, comprehensive benefits, and a chance to develop your skills in a supportive and diverse work environment.

About Our Company and Culture

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. Our company is built on a foundation of service, ethics, knowledge, and care. We help protect families and businesses as they work to prevent or recover from a loss. Our goal is to be the best company serving independent agents, and we achieve this by fostering a culture of collaboration, innovation, and continuous learning.

We value diversity and inclusion, and we provide equal employment opportunities to all qualified individuals. Our work environment is designed to promote well-being, satisfaction, and growth, with a range of benefits and amenities that support our associates' physical, emotional, and financial health.

Job Summary and Responsibilities

The Claims Operations team is seeking a part-time Claims - Call Center Associate to join our team. As a Claims - Call Center Associate, you will be responsible for:

• Handling calls and aiding in resolving inquiries from field representatives and external customers
• Entering claim information from calls into our claims management system application
• Creating and executing reports
• Routing calls for the Headquarters Claims department
• Working on projects as requested
• Attending department training
• Portraying a positive attitude through verbal and written communication and job performance
• Communicating with management to discuss development opportunities
• Showing initiative in assisting other associates
• Striving to provide excellent service to internal and external customers

Requirements and Qualifications

To be successful in this role, you will need:

• Excellent written and verbal communication skills
• Ability to resolve issues through research and communication with supervision and other associates
• Strong customer service skills
• Experience with claims management systems and property management systems is helpful
• Familiarity with Microsoft Word and Excel
• Ability to work efficiently to meet service level agreements
• Accurate and efficient typing skills
• Strong attention to detail and ability to follow directions

Preferred Qualifications

We prefer candidates with:

• Previous experience in the insurance industry or customer service
• Experience with claims management systems and property management systems
• Strong analytical and problem-solving skills

What We Offer

As a Claims - Call Center Associate with The Cincinnati Insurance Companies, you can expect:

• A competitive salary range of $17.00-$18.00 hourly
• Comprehensive benefits package, including annual cash bonus and stock incentives based on company and individual performance
• Opportunities for growth and development in a dynamic and supportive work environment
• A diverse and inclusive workplace culture that values and respects all associates
• A range of benefits and amenities that support well-being, satisfaction, and growth

Work Environment and Schedule

This is a part-time position with a schedule of Monday-Friday, 10:00 AM - 2:00 PM EST. As a remote work opportunity, you will have the flexibility to work from home and enjoy a better work-life balance.

Career Growth and Learning Opportunities

At The Cincinnati Insurance Companies, we promote a lifelong learning approach and provide our associates with the tools and training to be successful and grow in their careers. Whether you have experience in the insurance industry or are new to the field, we offer opportunities for professional development and growth.

Benefits and Amenities

We offer a range of benefits and amenities to support our associates' well-being, satisfaction, and growth, including:

• Competitive salary and bonuses
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you are a motivated and customer-focused individual looking for a dynamic work environment and opportunities for growth, we encourage you to apply now! Please click the link below to submit your application.

We look forward to reviewing your application and discussing this opportunity further.