Experienced Patient Access Liaison - Remote Call Center Representative - Healthcare Customer Service - Texas - Planned Parenthood Gulf Coast

Join the Team: Patient Access Liaison - Remote Call Center Representative at Planned Parenthood Gulf Coast

Planned Parenthood Gulf Coast (PPGC) is a leading women's healthcare provider, educator, and advocate, serving women, men, teens, and families for over 100 years. We are committed to improving women's health and safety, preventing unintended pregnancies, and advancing the right and ability of individuals and families to make informed and responsible healthcare decisions. We are seeking a compassionate and detail-oriented Patient Access Liaison - Remote Call Center Representative to join our team!

About the Role

As a Patient Access Liaison - Remote Call Center Representative, you will be the initial point of contact for patients seeking healthcare services via telephone, fax, email, web portal, chat, and electronic medical record systems. You will provide exceptional customer service, empathy, and support to patients, ensuring a positive experience and adherence to PPGC's mission and values.

Key Responsibilities:

• Provide patients with a full range of access to healthcare services via various communication channels
• Practice a high level of empathy, active listening, and excellent phone etiquette
• Manage large volumes of inbound and outbound calls, providing accurate information and solutions
• Schedule appointments, navigate abortion services, and provide clinical research information
• Document patient communication encounters in Electronic Medical Records (EMR) and practice management systems
• Collaborate with team members to meet assigned goals and objectives
• Adhere to attendance requirements, work schedule adherence, and call quality goals
• Maintain confidentiality and adhere to HIPAA guidelines and regulations

Requirements and Qualifications

Essential Qualifications:

• High school diploma/GED required
• Experience providing customer service in a customer-facing environment or over the phone
• Strong computer skills, including typing experience of 30+ wpm, Microsoft Outlook emailing, and calendar management
• Intermediate to advanced computer literacy, including Electronic Medical Records (EMR) experience
• Ability to read and interpret documents, speak fluent English, and Spanish preferred
• Mathematical skills, including addition, subtraction, multiplication, and division

Preferred Qualifications:

• Previous experience in a call center or healthcare environment
• Bilingual or multilingual skills
• Experience with Electronic Medical Records (EMR) and practice management systems

What We Offer

Compensation and Benefits:

We offer a competitive salary of $16.50/hr, along with a comprehensive benefits package, including:

• Opportunities for career growth and professional development
• Comprehensive training and onboarding program
• Flexible remote work arrangement with a designated workspace
• Access to cutting-edge technology and systems
• A dynamic and supportive work environment

Our Culture and Values

At PPGC, we value:

• We Tend to the Team: We recognize that we are a team and not merely a collection of individuals. We support, appreciate, respect, and trust each other.
• We Respect and Honor All People: We are committed to a diverse and inclusive organization, respecting and honoring the diversity of our patients, team members, and communities.
• We Jump In: We collaborate and work as a team to get the work done, providing exceptional customer service and support.
• We Try and We Learn: We give our best effort and learn from our experience to do better, embracing opportunities for growth and development.
• We Care for Our Business: We value everyone's contribution to our financial well-being and sustainability, fostering a culture of compliance and ethics.
• We Return to Our Mission: We stay motivated and dedicated to providing the highest quality care to those we serve, upholding PPGC's mission and values.

How to Apply

If you are a compassionate and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and cover letter, to:

We look forward to hearing from you!