Experienced Branch Coordinator for Home Health Services – Administrative Support and Operations Management

Welcome to CenterWell Home Health

We are a leading provider of personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover, and regain their independence so they can live healthier and happier lives. As part of Humana Inc., we offer stability, industry-leading benefits, and opportunities to grow yourself and your career.

Job Overview

We are seeking an experienced Branch Coordinator to provide administrative support and operations management for our home health services. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operations of our branch, including managing medical records, billing, and personnel communication systems. If you have a passion for delivering exceptional customer service, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide clerical support for the branch medical records and billing department, including preparing patient assessment packets, processing signed and unsigned orders, and managing accounts payables.
• Coordinate telephone and personnel communication systems, including screening and routing calls, maintaining voice mail boxes, and managing employee phone rosters.
• Manage and order office supplies, including agency-specific forms, and medical supplies as needed.
• Process incoming and outgoing mail, and manage the overall administration of the phone system.
• Assist with ADR preparation, update HCHB and computer programs as appropriate, and complete End of Period claim workflow as part of Billing Specialist responsibilities.
• Adhere to and participate in Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program, and read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.

Essential Qualifications

• High school diploma or equivalent, with typing, clerical skills, and computer competency.
• Minimum of two years' experience in the healthcare industry, with one year of experience in home health.
• Exceptional customer service skills, with the ability to communicate effectively with referral sources, patients, family members, and agency employees.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.

Preferred Qualifications

• Experience with medical records management, billing, and accounts payables.
• Knowledge of Medicare guidelines governing home health and hospice agencies.
• Strong problem-solving skills, with the ability to think critically and make sound decisions.
• Ability to work independently, with minimal supervision, and as part of a team.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build relationships with patients, families, and healthcare professionals.
• Ability to work in a diverse environment, with a strong commitment to delivering culturally sensitive care.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Ability to adapt to changing priorities and deadlines, with a strong sense of flexibility and resilience.

Career Growth Opportunities