Experienced Call Center Sales and Service Representative – AT&T Customer Experience and Sales Expert – Amarillo, TX

Introduction to AT&T and Our Mission

AT&T is a world-leading telecommunications company that has been at the forefront of innovation for over a century. Our mission is to connect people with their world, everywhere they live and work, and to do it better than anyone else. We are committed to delivering exceptional customer experiences and providing our customers with the latest technology and services. As a Call Center Sales and Service Representative, you will play a vital role in achieving our mission and making a real difference in the lives of our customers.

Job Overview

We are seeking highly skilled and motivated Call Center Sales and Service Representatives to join our team in Amarillo, TX. As a Call Center Sales and Service Representative, you will be responsible for providing world-class service to our customers, resolving their issues, and identifying opportunities to upsell and cross-sell our products and services. You will utilize proven sales and service techniques to build customer relationships, enhance the customer's buying experience, and exceed customer care commitments.

Key Responsibilities

• Utilize proven sales and service techniques to build customer relationships, enhance the customer's buying experience, retain customers, upsell and exceed customer care commitments
• Provide world-class service in a fast-paced, exciting call center environment by delivering an effortless customer experience
• Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer's needs
• Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment
• Effectively use multiple systems to identify and communicate products that meet the customer's needs, and resolve the customer's problem in a productive manner
• Work day, evening, holiday, night, weekend and/or split shifts if required

Essential Qualifications

To be successful in this role, you will need to possess strong communication skills, both written and verbal, and be able to effectively communicate with customers and internal stakeholders. You will also need to be able to work in a fast-paced environment, prioritize tasks, and manage multiple systems and tools.

• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment and prioritize tasks
• Basic keyboarding skills and ability to operate a computer
• Ability to satisfactorily complete on-the-job and/or classroom training
• Ability to qualify on pre-employment screening

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a call center or customer service environment
• Experience with sales and service techniques, including upselling and cross-selling
• Knowledge of AT&T products and services
• Experience working with multiple systems and tools, including CRM software

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits

At AT&T, we are committed to the growth and development of our employees. As a Call Center Sales and Service Representative, you will have access to a wide range of training and development opportunities, including on-the-job training, classroom training, and online courses. You will also have the opportunity to advance your career within the company, with many varied advancement opportunities available.

Work Environment and Company Culture

At AT&T, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, and we are committed to creating a workplace where all employees feel valued and respected. As a Call Center Sales and Service Representative, you will be part of a dynamic and supportive team, and you will have the opportunity to make a real difference in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive compensation package for our Call Center Sales and Service Representatives, including a base salary and commissions. The base salary for this role is between $10.00 and $21.99 per hour, depending on experience, and the average earnings for this role are over $73,000 per year, with top performers earning over $100,000 per year. We also offer a range of benefits, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, and paid time off. Additionally, we offer a 50% employee discount on AT&T internet and fiber, as well as AT&T mobile service.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. As a Call Center Sales and Service Representative, you will have the opportunity to make a real difference in the lives of our customers, and to advance your career within a dynamic and supportive team. Don't miss out on this exciting opportunity – apply today and join the AT&T team!

Apply Now

To apply for this role, please click on the link below. We look forward to hearing from you!