Associate Enrollment Eligibility Representative – Remote Opportunity for Customer-Focused and Detail-Oriented Individuals to Join a Dynamic Team in the Healthcare Industry

Introduction to UnitedHealth Group

At UnitedHealth Group, we are dedicated to helping people live healthier lives and making the health system work better for everyone. As a leader in the healthcare industry, we strive to create higher quality care, lower costs, and greater access to healthcare for millions of people. Our mission is built on the belief that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

About the Role

We are seeking an Associate Enrollment Eligibility Representative to join our team in a 100% remote capacity. As an Associate Enrollment Eligibility Representative, you will play a vital role in preparing, processing, and maintaining member or group enrollments. You will serve as the primary point of contact for group customers, answering incoming phone calls, providing expertise and support, and practicing superior customer service skills in all lines of communication. Your attention to detail and ability to navigate complex systems will be essential in maintaining accurate and up-to-date enrollment data.

Key Responsibilities

• Serve as primary contact for all enrollment tasks for assigned book of business, maintaining satisfied customers by providing superior service and attention to detail.
• Answer member, provider, and group customer phone calls, adhering to department expectations for answering calls and providing friendly customer service.
• Follow established procedures to maintain enrollment data in applicable systems and databases based on customer requests, electronic files, or internal reports.
• Read, interpret, and communicate eligibility requirements following plan guidelines.
• Practice advanced follow-up skills with internal and external parties to ensure group customer expectations are attended to and that member data is accurately reflected in the enrollment system at all times.
• Review moderately complex error reports, analyze member enrollment data, and correct enrollment system(s) based on findings.
• Resolve customer inquiries as they relate to enrollment and eligibility through all lines of communication, including emails and phone calls, providing customer service in a friendly and professional manner.

Requirements and Qualifications

To be successful in this role, you will need to possess a strong and diverse skillset, including:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience helping customers resolve matters, preferably in an office environment
• Ability to navigate a computer while speaking on the phone
• Familiarity with computer and Windows PC applications
• Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST, Monday - Friday, with occasional overtime as needed

Preferred Qualifications

• 1+ years of experience in enrollment / eligibility for employer-offered benefits
• 1+ years of experience in the health insurance industry

What We Offer

In return for your hard work and dedication, we offer a competitive salary, comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. You will also have the opportunity to work in a dynamic and supportive environment, with a team that is passionate about making a difference in the lives of others.

Telecommuting Requirements

To be eligible for this remote opportunity, you will need to:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Have a reliable high-speed internet connection
• Be able to connect to our network with a company-approved internet service provider
• Adhere to UnitedHealth Group's Telecommuter Policy

Career Growth and Development

At UnitedHealth Group, we are committed to helping our employees grow and develop in their careers. You will have access to training and development programs, as well as opportunities for advancement and professional growth. Our goal is to help you succeed in your role and achieve your career aspirations.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe that diversity creates a healthier atmosphere and are committed to creating an environment that is welcoming and supportive of all employees. We are an Equal Employment Opportunity / Affirmative Action employer and are dedicated to making a positive impact in our communities.

Conclusion

If you are a customer-focused and detail-oriented individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As an Associate Enrollment Eligibility Representative, you will play a vital role in our team and will have the opportunity to grow and develop in your career. Don't miss out on this chance to join a dynamic and supportive team and make a positive impact in the healthcare industry.

Apply To This Job and take the first step towards a rewarding and challenging career with UnitedHealth Group.