**Experienced Customer Service Associate - US Remote - BioTech Industry**

Are you passionate about delivering exceptional customer experiences and passionate about helping people? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Customer Services organization as a Customer Service Associate (CSA). As a CSA, you will play a vital role in contributing to the success and growth of blithequark by providing top-notch service experiences to our customers. **About blithequark** blithequark is a leading BioTech company that is revolutionizing the way we approach healthcare and diagnostics. With a strong commitment to innovation and customer satisfaction, we are constantly pushing the boundaries of what is possible. Our team is passionate, collaborative, and dedicated to making a difference in the lives of our customers. As a CSA at blithequark, you will be part of a dynamic team that is shaping the future of healthcare. **Responsibilities** As a Customer Service Associate at blithequark, you will be responsible for delivering exceptional customer experiences through a variety of communication channels, including phone, email, chat, fax, and more. Your primary responsibilities will include: * **Customer Interaction & Support** + Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels + Provide accurate information and expertly guide people to achieve their task or goal + Address customer issues, troubleshoot, and follow-through to ensure full resolution + Perform assigned daily tasks that support customer satisfaction * **Documentation** + Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices + Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future + Document interactions during scheduled working hours + Flag opportunities to make documentation practices more effective and efficient * **Product Knowledge & Service Standards** + Stay informed and knowledgeable about blithequark products, services, processes, and procedures, and use that knowledge to address customer needs + Provide accurate information and guidance to customers based on their needs + Meet performance metrics and service level agreements (SLAs) + Strive to achieve high levels of customer satisfaction and ease of doing business with blithequark * **Team Collaboration** + Collaborate with colleagues to share knowledge and solutions that help everyone be their best + Participate in team meetings and training sessions, and complete all required training on time + Escalate complex problems to senior team members or supervisors + Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed + Be constructive and solution-oriented when working with other departments at blithequark * **Communication** + Clearly and effectively communicate with customers and colleagues + Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions + Embody blithequark values and communicate with others in accordance with these standards + Identify trending pain points and report customer and employee feedback to help improve products, services, and processes **Preferred Qualifications** * **Required Education & Years of Experience** + High school diploma or equivalent, with 2-5 years of applicable customer service experience + Or, Associate's or Bachelor's degree (BS/BA) with 1-2 years of applicable experience * **Hard Skills Requirements** + Ability to type at least 60 words per minute with minimum 98% accuracy + Strong computer, internet, and software operation skills * **Soft Skills Requirements** + Excellent communication and interpersonal skills + Strong attention to detail and willingness to ask questions to get to the right solution + High degree of accountability and follow-through on assigned tasks and commitments + Coachability and aptitude to accept and apply constructive feedback in a professional manner + Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth + Ability to thrive working independently as well as within a highly-collaborative team environment * **Preferred Experience** + Proficiency in MacOS + Hands-on usage of Salesforce.com customer relationship management (CRM) software + Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc. + Track record of working efficiently and responsibly in a remote work environment + Experience in customer service call center + Past work in a fast-paced, high-growth company + Bilingual proficiency **Work Environment & Culture** As a CSA at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our work environment is fast-paced, collaborative, and innovative, with a strong focus on customer satisfaction and employee growth. We offer a range of benefits and perks, including: * **Flexible Work Arrangements** + Work from home or our offices in Menlo Park, CA, or Durham, NC + Flexible scheduling to meet business needs * **Professional Development** + Opportunities for career growth and advancement + Training and development programs to enhance your skills and knowledge * **Wellness & Benefits** + Comprehensive health insurance + 401(k) matching program + Paid time off and holidays + Access to employee assistance programs and wellness resources **Compensation & Benefits** The expected, full-time, annual base pay scale for this position is $48K- $57K. Actual base pay will consider skills, experience, and location. We also offer a range of benefits and perks, including: * **Competitive Salary** + Annual salary range of $48K- $57K * **Benefits** + Comprehensive health insurance + 401(k) matching program + Paid time off and holidays + Access to employee assistance programs and wellness resources * **Perks** + Flexible work arrangements + Professional development opportunities + Access to employee discounts and perks **How to Apply** If you are passionate about delivering exceptional customer experiences and passionate about helping people, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/). We look forward to hearing from you! Apply for this job