Experienced Remote Live Chat Customer Support Specialist for Dynamic Shipping Container Supplier

Introduction to blithequark

Imagine being part of a pioneering team in the shipping container industry, where innovation meets customer satisfaction. At blithequark, we pride ourselves on being a leading supplier of used and new shipping containers across the US, with a strong commitment to excellence and customer delight. Our mission is to provide top-notch service, ensuring that our clients receive the best possible experience when purchasing shipping containers from us. As we continue to grow and expand our reach, we are now seeking an exceptional Remote Live Chat Customer Support Specialist to join our dynamic team.

About the Role

We are on the hunt for a highly motivated and energetic individual who is passionate about delivering outstanding customer support through live chat platforms. As a Live Chat specialist at blithequark, you will be the face of our company, interacting with customers, addressing their queries, and providing them with tailored solutions. Your primary focus will be on responding to live chats, ensuring that our customers receive prompt, accurate, and helpful responses to their questions and concerns. If you are a self-starter who thrives in fast-paced environments and is eager to learn and grow with a forward-thinking company, we want to hear from you!

Key Responsibilities:

• Respond to live chats from customers in a timely and professional manner, providing them with accurate and helpful information about our products and services.
• Address customer inquiries, resolve issues, and provide support to ensure a positive customer experience.
• Utilize your knowledge of our products and services to make recommendations and suggestions to customers, promoting sales and driving revenue growth.
• Collaborate with internal teams to stay up-to-date on new products, services, and promotions, ensuring that you have the latest information to share with customers.
• Participate in ongoing training and development programs to enhance your skills and knowledge, staying ahead of industry trends and best practices.
• Maintain accurate records of customer interactions, using our CRM system to track conversations, issues, and resolutions.

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Ability to work independently with minimal supervision, taking ownership of your work and responsibilities.
• Strong technical skills, including proficiency in live chat software and CRM systems.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple conversations simultaneously.
• High school diploma or equivalent required; degree in a related field (e.g., customer service, communications, or marketing) preferred.

Preferred Qualifications:

While not essential, the following preferred qualifications will give you a competitive edge in our selection process:

• Previous experience in customer-facing roles, particularly in live chat or call center environments.
• Knowledge of the shipping container industry or related fields (e.g., logistics, transportation, or supply chain management).
• Proficiency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds.
• Experience with sales and marketing principles, with a proven track record of driving revenue growth and promoting products or services.

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Technical skills: proficiency in live chat software, CRM systems, and other technical tools used in customer support environments.
• Problem-solving skills: ability to think critically and analytically, resolving issues and addressing customer concerns in a timely and effective manner.
• Time management skills: ability to prioritize tasks, manage multiple conversations simultaneously, and meet performance targets and deadlines.
• Adaptability and flexibility: ability to adapt to changing circumstances, priorities, and deadlines, with a flexible approach to work and a willingness to learn and grow.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our team members. As a Remote Live Chat Customer Support Specialist, you will have access to ongoing training and development programs, designed to enhance your skills and knowledge and prepare you for future career opportunities. Our company culture encourages innovation, creativity, and experimentation, providing a supportive environment where you can learn, grow, and thrive.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our dynamic and inclusive company culture, which values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is collaborative, supportive, and fun. As a remote team member, you will be part of a global community of professionals who share our values and are dedicated to making a positive impact in the shipping container industry.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a base salary of $500 per month, plus a 5% commission on sales. You will also receive paid training, paid sick days, paid days off, and holidays, as well as access to cool company incentives and rewards. Our compensation package is designed to recognize and reward your hard work and contributions to our team, with opportunities for growth and development in a dynamic and fast-paced industry.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please email your application, including your resume and a cover letter, to the address below. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Don't miss this opportunity to join a dynamic and innovative company that is shaping the future of the shipping container industry. Apply now and take the first step towards an exciting and rewarding career as a Remote Live Chat Customer Support Specialist at blithequark!