Experienced Toyota Remote Service Coordinator – Delivering Exceptional Customer Experiences in a Dynamic Automotive Environment

Introduction to Group 1 Automotive

Imagine being part of a global automotive retailer that values integrity, transparency, professionalism, teamwork, and respect. Group 1 Automotive, an international Fortune 300 company, is seeking a highly skilled and motivated Toyota Remote Service Coordinator to join our innovative team. As a remote call center representative, you will have the opportunity to work from the comfort of your own home, delivering exceptional customer experiences to our valued clients. With a strong foundation in customer service and a passion for the automotive industry, you will thrive in this fast-paced and dynamic environment.

Job Overview

As a Toyota Remote Service Coordinator, you will be responsible for providing top-notch service to our customers, responding to inbound calls, and scheduling service appointments. You will be the primary point of contact for customers seeking mechanical maintenance and repair, and you will utilize your excellent communication skills to resolve issues and address concerns. With a focus on customer satisfaction and a commitment to excellence, you will play a vital role in driving our business forward.

Key Responsibilities

• Answer 100 or more inbound customer calls per day, providing exceptional service and support
• Schedule 50 or more service appointments per day for customers who need mechanical maintenance and repair
• Respond to vehicle status, service pricing, warranty, roadside assistance, complaints, or other automotive inquiries
• Direct non-service appointment calls to the appropriate dealership personnel
• Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines
• Support 150 U.S. dealerships, 30 collision centers in 17 states, representing 30 automotive brands in domestic, import, and luxury segments
• Learn about the retail automotive industry at an enterprise scale for service, parts, collision, and sales operations

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities. The basic qualifications for this position include:

• Availability to work Monday - Friday: 6:30am - 3:30pm, 7:00am - 4:00pm, or 7:30am - 4:30pm
• Residency in the greater Houston metropolitan area
• At least 6 months of recent customer service experience
• High-speed internet connection of > 20 mbps upload and > 20 mbps download
• Quiet home office suitable for remote call center, customer service work
• Ability to troubleshoot technical issues with desktop PCs, VPN access, internet modems, routers, phone systems, etc.
• Superior time-management and multi-tasking skills

Preferred Qualifications

In addition to the basic qualifications, we are looking for candidates who possess:

• Excellent verbal and written communication skills
• Bilingual fluency in English and Spanish
• Familiarity with automotive terminology and vehicle components
• Capability to deliver quality results at all times
• Excellent customer service and complaint resolution abilities
• Perfect attendance and punctuality record
• Strong work ethic with a high sense of urgency to get the job done (1st call resolution)
• Advanced knowledge of Google, YouTube, and other web search tools

What We Offer

In return for your hard work and dedication, we offer a competitive compensation package, including:

• $15 per hour plus overtime
• Up to $950 monthly performance bonus
• $80 monthly technology allowance
• $300, $500, or $800 employment referral bonus, depending on the position
• $100 vehicle referral bonus
• Annual reviews and performance-based pay increases
• Performance-based paid days off
• Employee discounts for vehicle purchase, maintenance, repair, and restoration
• Paid training

Career Growth and Development

At Group 1 Automotive, we are committed to the growth and development of our employees. As a Toyota Remote Service Coordinator, you will have access to ongoing training and support, as well as opportunities for career advancement. Our company values integrity, transparency, professionalism, teamwork, and respect, and we are looking for individuals who share these core values.

Work Environment and Company Culture

Our remote call center environment is designed to be flexible and supportive, allowing you to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, respect, and open communication, and we are committed to creating a positive and inclusive work environment for all employees.

Conclusion

If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. As a Toyota Remote Service Coordinator, you will play a vital role in delivering exceptional customer experiences and driving our business forward. Don't miss out on this chance to accelerate your career and join our dynamic team. Apply now and take the first step towards a rewarding and challenging career with Group 1 Automotive.