Experienced Healthcare Customer Advisor for Special Needs Families - National Remote Opportunity at blithequark

Transforming Lives: Join blithequark as a Healthcare Customer Advisor for Special Needs Families

Are you passionate about making a difference in the lives of individuals and families with special needs? Do you possess exceptional communication skills, empathy, and a talent for resolving complex issues? blithequark is seeking a dedicated and compassionate Healthcare Customer Advisor to join our team on a national remote basis. As a key member of our Family Engagement Center, you will play a vital role in delivering an extraordinary experience to families navigating the healthcare system.

About blithequark: Simplifying Healthcare and Creating Healthier Communities

At blithequark, we're committed to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our team is dedicated to building a healthcare system that is more responsive, affordable, and equitable. As a Healthcare Customer Advisor, you will be an integral part of this mission, working closely with families to resolve issues, provide guidance, and connect them with valuable resources.

Key Responsibilities: Delivering Exceptional Support to Special Needs Families

• Provide holistic family support to members with special needs or those caring for family members with special needs, ensuring end-to-end resolution of issues.
• Serve as a primary point of contact for members via phone, email, chat, or text, delivering compassionate support and creating a positive experience.
• Build ongoing relationships with members and teammates, fostering a culture of trust and collaboration.
• Make independent decisions and solve problems creatively, using sound judgment and critical thinking.
• Plan, prioritize, and organize work to meet established objectives, ensuring timely follow-up and outreach.
• Maintain accurate family counts on our documentation platform and process outreach calls to initiate contact with referred members.
• Focus on teamwork and fostering a strong team environment through mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out internal and external resources to add value to the member experience.
• Determine appropriate referrals to other programs or services, leveraging technology guidance when available.
• Deliver high-quality member experiences, reflected in post-contact surveys and member feedback.

Essential Qualifications: The Ideal Candidate

• High School Diploma / GED OR equivalent work experience.
• 1+ year of experience helping, resolving, or advocating on behalf of members or customers.
• Proficiency in Microsoft Office, including Microsoft Word, Excel, and Outlook.
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, with occasional overtime as needed.
• Must be 18 years of age or older.

Preferred Qualifications: Enhancing Your Application

• 1+ year of experience in A4Me or 3+ months of Quick Assist experience.
• Claims processing experience.
• Experience providing care for children with special needs.
• Background in a member-focused healthcare environment or service delivery capacity.

Skills and Competencies: Success as a Healthcare Customer Advisor

To excel in this role, you'll need:

• Strong empathy, compassion, and listening skills.
• Aptitude to be proactive, organized, and resourceful in resolving issues and providing support.
• Critical thinking and problem-solving skills, with the ability to prioritize time efficiently.
• Self-starter abilities, thriving in ambiguity without established processes.
• Motivation to improve processes and deliver exceptional member experiences.
• Strong written and verbal communication skills, with the ability to understand and tailor approaches to unique individuals with special needs.
• Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology into clear language.
• Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
• High emotional intelligence, separating personal feelings from complaints and focusing on delivering thoughtful, compassionate care.

Career Growth and Development Opportunities

At blithequark, we're committed to your professional growth and development. As a Healthcare Customer Advisor, you'll have access to:

• Comprehensive training programs, including 18 weeks of paid training.
• Opportunities for career advancement and professional development.
• Regular feedback and coaching to help you succeed in your role.

Work Environment and Company Culture

As a national remote employee, you'll enjoy the flexibility to work from anywhere within the U.S. while being part of a dynamic team. blithequark is committed to creating a culture that values diversity, equity, and inclusion. We're an Equal Employment Opportunity / Affirmative Action employer, dedicated to providing a workplace that is free from discrimination and harassment.

Compensation, Perks, and Benefits

blithequark offers a comprehensive benefits package, including:

• Competitive compensation, with an hourly range of $18.80 - $36.78 per hour for California, Colorado, Connecticut, Nevada, New York, New Jersey, Washington, or Rhode Island residents.
• Incentive and recognition programs to reward your performance and contributions.
• Equity stock purchase and 401k contribution opportunities.
• A comprehensive benefits package, subject to eligibility requirements.

Join blithequark: Make a Difference in the Lives of Special Needs Families

If you're passionate about delivering exceptional support to families with special needs, we encourage you to apply for this rewarding opportunity. As a Healthcare Customer Advisor at blithequark, you'll be part of a team dedicated to simplifying the healthcare experience and creating healthier communities. Apply now and start making a difference in the lives of those who need it most.