Senior Strategic Account Executive - West Region (Remote) - RF-SMART for NetSuite Sales and Customer Success

Transforming Customer Lives through Innovative Technology Solutions

At Workwarp, we're on a mission to revolutionize the way businesses operate and people live. As a leading provider of cutting-edge technology solutions, we're committed to delivering exceptional value to our customers and driving growth through innovative products and services. We're seeking an experienced and results-driven Senior Strategic Account Executive to join our team as a key player in driving sales growth, customer satisfaction, and long-term success in the West Region.

About the Role

As a Senior Strategic Account Executive - West Region (Remote), you will be responsible for leading the sales strategy and customer success initiatives for RF-SMART for NetSuite in the Mountain, Pacific, and Hawaii-Aleutian time zones, as well as supporting customers in the APAC Region. You will be the primary point of contact for assigned accounts, driving revenue growth through renewals, upsells, and cross-sells, while fostering strong relationships with key decision-makers and delivering exceptional customer satisfaction.

Key Responsibilities

• Develop and execute a comprehensive account strategy to drive sales growth, customer satisfaction, and long-term success
• Cultivate strong, consultative relationships with clients, understanding their unique business needs and providing tailored solutions
• Qualify opportunities, assess prospect value, and forecast sales opportunities to drive revenue growth
• Stay up-to-date on competitor activity, market trends, and industry developments to strategically position RF-SMART products and services
• Collaborate with pre-sales and other resources to close sales and drive sales revenue
• Leverage RF-SMART Customer Care and Support resources to maintain high customer satisfaction and resolve issues promptly
• Provide clear communication to internal departments, including sales, marketing, and product teams
• Participate in strategy meetings, contribute to sales planning, and stay aligned with company goals and objectives
• Update CRM systems timely and accurately to ensure data integrity and sales pipeline visibility
• Negotiate contracts with senior-level decision-makers, delivering value-driven solutions that meet customer needs
• Orchestrate site visits, customer meetings, and other sales activities to build relationships and drive sales growth
• Develop advocates within accounts who serve as customer references and drive word-of-mouth marketing

Essential Qualifications

To succeed in this role, you will need:

• A Bachelor's degree in a business field or equivalent work experience
• Proven sales experience in software or hardware sales, with a strong track record of meeting and exceeding assigned goals
• Experience with consultative selling of services, with a focus on understanding customer needs and delivering tailored solutions
• Experience with sales CRM systems, such as Oracle/Siebel, Salesforce, or NetSuite
• Proficiency in Microsoft Office applications, with the ability to learn new tools and technologies quickly
• Strong interpersonal, presentation, management, and negotiation skills, with the ability to build rapport and forge relationships with key decision-makers

Preferred Qualifications

To stand out in this role, you will ideally have:

• Knowledge or experience with NetSuite, with a deep understanding of its capabilities and applications
• Experience with manufacturing and/or distribution processes, with a strong understanding of industry trends and challenges
• A high level of technical acumen, with the ability to understand complex technical concepts and communicate them effectively to customers

Skills and Competencies

To excel in this role, you will need to possess:

• Advanced problem-solving capabilities, with the ability to analyze complex sales situations and develop effective solutions
• Strong communication and interpersonal skills, with the ability to build rapport and forge relationships with key decision-makers
• The ability to present and sell technology products in a business context, with a focus on delivering value-driven solutions
• A strong work ethic, with the ability to work independently and manage multiple sales activities simultaneously
• A customer-centric mindset, with a focus on delivering exceptional customer satisfaction and driving long-term success

Career Growth Opportunities and Learning Benefits

At Workwarp, we're committed to helping our team members grow and develop their skills and expertise. As a Senior Strategic Account Executive, you will have access to:

• Ongoing training and development programs, designed to enhance your sales, customer success, and industry knowledge
• Opportunities for career advancement, with a clear path for progression to senior leadership roles
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer value

Work Environment and Company Culture

At Workwarp, we're proud of our company culture and the values that drive our business. As a remote team member, you will be part of a:

• Dynamic and collaborative work environment, with a team that is passionate about delivering exceptional customer value
• Flexible and adaptable work arrangement, with the ability to work from anywhere and manage your own schedule
• Supportive and inclusive company culture, with a focus on diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary commensurate with your experience and qualifications
• A comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for bonuses and incentives, tied to individual and company performance
• A dynamic and supportive work environment, with a focus on work-life balance and employee well-being

Join Our Team

If you're a motivated and results-driven sales professional looking to drive growth, customer satisfaction, and long-term success, we encourage you to apply for this exciting opportunity. As a Senior Strategic Account Executive - West Region (Remote), you will be part of a dynamic team that is passionate about delivering exceptional customer value and driving business growth. Apply now to join our team and start your journey to success!