Customer Service Representative (Healthcare) - Remote Opportunity with blithequark

Transform Your Career with a Leading Global Organization

Are you seeking a "work from home" career change with a forward-thinking organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, a Customer Service Representative (Remote) position at blithequark could be your ideal career move.

As a Customer Service Representative (Remote) at blithequark, you'll become part of a diverse team spanning 40 countries, united as "One blithequark." Together, we help renowned brands enhance their businesses through exceptional customer experiences (CX), ongoing innovation, and cutting-edge technologies. Our continued growth has created a demand for talented individuals to join our purpose-driven team, passionate about delivering outstanding customer service experiences.

Career Growth and Personal Development

This "work from home" opportunity allows you to reimagine your career journey while developing lasting connections. At blithequark, we provide comprehensive training, technologies, and ongoing support to ensure your success. Our organization is committed to career and personal growth, with approximately 80% of our managers and leaders promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on the path to achieving your career aspirations.

Key Responsibilities

As a Customer Service Representative (Remote) working from home, your primary responsibilities will include:

• Providing inbound customer support to members with insurance-related inquiries and concerns.
• Greeting customers in a courteous, friendly, and professional manner, utilizing agreed-upon procedures.
• Assessing inbound calls to accurately and efficiently address members' needs, maintaining a strong customer focus.
• Demonstrating patience and compassion while working collaboratively as a team player, leveraging available resources to achieve the best outcome for the member.
• Navigating multiple systems efficiently to resolve customer inquiries and issues.
• Delivering expert customer experiences with a positive and welcoming attitude.

Essential Qualifications

To excel in this role, you'll need:

• A passion for helping others and a strong customer service orientation.
• A minimum of 6 months of customer service experience.
• A verifiable High School diploma or GED.
• Basic computer navigation skills and PC knowledge.
• Proficiency in fast-paced, multi-tasking environments.
• Eagerness to learn new technologies and adapt to evolving customer needs.

Preferred Qualifications

While not mandatory, having experience in the healthcare industry or previous exposure to insurance-related customer service can be beneficial. Additionally, possessing excellent communication and problem-solving skills can enhance your performance in this role.

Skills and Competencies

To succeed as a Customer Service Representative (Remote) at blithequark, you'll need to possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities.
• Empathy and compassion when interacting with customers.
• Adaptability and flexibility in responding to changing customer needs and technological advancements.

What We Offer

At blithequark, we're committed to investing in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. As a Customer Service Representative (Remote), you'll enjoy:

• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking and leadership opportunities through organized groups focused on topics such as Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to promote a healthy lifestyle.
• Mentorship programs supporting your rewarding career journey.
• The convenience of working from home with company-supplied technologies.
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive culture and commitment to fostering a sense of belonging among our team members. Our organization is dedicated to creating a work environment that is supportive, collaborative, and conducive to growth and development. As a remote worker, you'll be part of a global team that values diversity and promotes a culture of empathy, respect, and understanding.

Compensation and Benefits

Our compensation package is designed to be competitive and rewarding, reflecting our commitment to recognizing and valuing the contributions of our team members. In addition to a comprehensive benefits package, we offer various incentives and programs to support your career growth and personal well-being.

Join Our Team

If you're looking for a career change that aligns with your values and aspirations, we encourage you to apply for the Customer Service Representative (Remote) position at blithequark. With our global presence, commitment to innovation, and dedication to customer satisfaction, we offer a unique opportunity to grow and develop your career in a dynamic and supportive environment.

Apply today and discover why over 300,000 people worldwide have chosen blithequark as their "employer of choice" – proudly united as "One blithequark."

Location and Eligibility

This remote opportunity is available for candidates residing in the United States, specifically in New Mexico. To be considered, you must be legally authorized to work in the United States and have a valid U.S. address.

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates with disabilities and veterans. If you require a reasonable accommodation during the application process, please don't hesitate to reach out to us.