Experienced Customer Care Senior Specialist - Retail Banking | $18hr + Shift Differential (Omaha, NE Only)

Unlock a Rewarding Career with FNBO's Customer Care Team

At FNBO, our employees are the heartbeat of our organization, and we're dedicated to their success. We're excited to introduce an exceptional career opportunity for an experienced Customer Care Senior Specialist to join our dynamic team. As a key member of our Customer Care team, you'll be the voice of FNBO, providing top-notch service to our valued customers and creating a lasting impact on their banking experience.

About Our Modern, Flexible Workplace

We believe in embracing a modern and flexible work environment that empowers our employees to thrive. With a focus on leveraging technology and innovative office spaces, we enable our team members to work from anywhere, at any time, fostering a better work-life balance. Our flexible and remote work arrangements also provide opportunities for military partners, caregivers, and individuals with disabilities to excel in their roles.

Job Summary

We're seeking a highly skilled and customer-focused Senior Specialist to join our Customer Care team. As a Senior Specialist, you'll work independently with customers over the phone, addressing their financial account inquiries, and providing personalized support. You'll be responsible for identifying customer needs, resolving issues, and delivering exceptional service. Our next training class is scheduled to commence on Monday, February 19, 2024, and we'll provide comprehensive, paid training to ensure your success.

Key Responsibilities

• Work independently with customers over the phone to address their financial account inquiries, including billing, payments, account maintenance, and online banking assistance.
• Identify customer needs and move them towards the appropriate action using your knowledge, experience, and available resources.
• Monitor customer reactions and check for understanding when working with customers and co-workers.
• Make decisions quickly by using available resources, seeking input, and considering short and long-term implications.
• Maintain a high level of productivity and efficiency while working in a fast-paced, dynamic environment.

Essential Qualifications

To excel in this role, you'll need:

• A high school diploma or GED.
• A minimum of 12 months of direct customer service experience or sales experience.
• Strong computer skills, including the ability to navigate the internet and utilize multiple computer systems.
• A quiet, dedicated workspace with minimal distractions if working remotely from home.
• A fast and reliable internet connection if working remotely from home.
• Demonstrated dependability and reliability.
• A positive attitude and professional demeanor.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Branch experience in the banking or financial services industry.
• Previous experience working in a call center or customer-facing environment.

What We Offer

At FNBO, we're committed to providing a comprehensive benefits package and a competitive salary. You'll enjoy:

• A competitive hourly rate of $18.00.
• A 10% shift differential for any shift that starts at 1:30 pm or later (your local time zone).
• Benefits eligibility starting on the 1st of the month following your start date.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that fosters a culture of belonging and inclusion.

Work Environment and Company Culture

At FNBO, we're dedicated to creating a work environment that is inclusive, diverse, and equitable. We strive to reflect the diversity of the communities we serve in the makeup of our workforce. Our company culture is built on a foundation of respect, empathy, and teamwork, and we're committed to providing opportunities for growth and development.

Career Growth Opportunities

As a Customer Care Senior Specialist, you'll have opportunities to develop your skills and advance your career. You'll work with a talented team of professionals who are passionate about delivering exceptional customer service, and you'll have access to training and development programs to help you succeed.

Compensation and Benefits

We're proud to offer a competitive compensation package that includes a salary, benefits, and perks. While we can't disclose specific details, we can assure you that our package is designed to reward our employees for their hard work and dedication.

Why Join FNBO?

At FNBO, we're passionate about creating a better banking experience for our customers, and we're looking for talented individuals to join our team. As a Customer Care Senior Specialist, you'll have the opportunity to make a real impact on our customers' lives, and you'll be part of a dynamic and supportive team that is committed to excellence.

Ready to Apply?

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're confident that you'll thrive in our dynamic and supportive environment.

Don't miss this opportunity to join our team and start a rewarding career with FNBO. Apply today!