**Experienced Customer Service Representative – Remote Work Opportunity Supporting Life-Saving Mission at blithequark**

Are you passionate about delivering exceptional customer experiences while contributing to a life-saving mission? Do you thrive in a remote work environment and possess excellent communication skills? If so, we invite you to join blithequark, a leading organization dedicated to making a difference in the lives of others. As a Customer Service Representative at blithequark, you will play a vital role in interacting with the public to gain commitment for blood donations, ultimately helping to save lives. This is a unique opportunity to work from home, enjoy a competitive salary, and benefit from a comprehensive package of perks and benefits. **About blithequark** blithequark is a renowned organization that has been at the forefront of the blood donation industry for years. Our mission is to provide a safe, efficient, and compassionate service to donors, patients, and healthcare professionals. We are committed to making a positive impact on the lives of others, and we are seeking like-minded individuals to join our team. **Job Summary** We are seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you will be responsible for interacting with donors, scheduling appointments, and providing exceptional customer service. You will work closely with our team to ensure that donors have a positive experience, and that our organization meets its commitment to saving lives. **Key Responsibilities** * Call donors on assigned lists to gain commitment for blood donations * Meet calls per hour standards and consistently meet all monthly performance metrics * Follow scripts and talking points as directed to ensure effective communication with donors * Leave quality recorded messages with accurate information and schedule donor procedure appointments in accordance with donor commitment * Make follow-up and reminder calls to ensure donors are aware of their appointment schedules * Answer incoming calls, routing and assisting callers as appropriate * Educate donors about automated donation procedures and work to gain commitment for the donor to "power up" and donate through an automated procedure * Maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests * Maintain confidentiality with regard to all medical and other private donor, client, and business information * Maintain and update donor call profiles through accurate data entry * Route medical questions through appropriate channels * Maintain a high standard of integrity and confidence in all communication with donors * Comply with all applicable compliance, safety directives, and regulations * Assist in the training of paid and volunteer staff when needed **Essential Qualifications** * High school diploma or equivalent * Pleasant voice and professional manner required * One year previous experience in customer service or telemarketing position preferred * Flexibility to work unscheduled or long hours in response to a crisis or special blood needs * Ability to effectively communicate to the public over the phone **Preferred Qualifications** * Previous experience in a similar role, preferably in the blood donation industry * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines * Basic computer skills and proficiency in data entry **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines * Basic computer skills and proficiency in data entry * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and ability to provide exceptional customer experiences **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including: * Comprehensive onboarding program to ensure a smooth transition into the role * Ongoing training and coaching to develop your skills and competencies * Opportunities for career advancement and professional growth * Access to industry-leading training and development programs **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We are committed to providing a safe and supportive space for our employees to grow and thrive. **Compensation, Perks, and Benefits** We offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including: * Competitive pay based on education and/or experience * $500 bonus after 6 months and $1,000 bonus after 1 year * Comprehensive health, dental, vision, life insurance, and long-term disability coverage * 401(k) plan with company match * Paid-time off and holiday pay * $5,000 annual tuition reimbursement * Access to industry-leading training and development programs **Location and Schedule** This is a remote work opportunity, and you will be required to work from home. The schedule is Monday through Friday, with rotating Saturdays. The hours of operation are 9:00 a.m. to 6:00 p.m. **How to Apply** If you are passionate about delivering exceptional customer experiences and contributing to a life-saving mission, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job