Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with blithequark

Join the blithequark Team as a Remote Technical Support and Customer Service Representative

blithequark is seeking a highly skilled and customer-focused Technical Support and Customer Service Representative to join our remote team on a night shift. As a valued member of our team, you will have the opportunity to work from the comfort of your own home, providing exceptional support to our customers via inbound and outbound calls and/or through the internet. This is an exciting opportunity to launch or advance your career with a forward-thinking global organization that prioritizes a people-first culture and genuine sense of belonging.

A Global Leader in Customer Experience and Tech-Powered Innovation

blithequark is a renowned global organization that empowers the world's best-known brands to enhance their businesses through outstanding customer experiences and innovative technology solutions. Our diverse team of over 70 countries comes together to support each other's success and well-being, united as "game-changers." We have earned numerous prestigious awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," reflecting our commitment to fostering a positive and inclusive work environment.

Career Growth and Personal Development Opportunities

As a remote Technical Support and Customer Service Representative with blithequark, you will embark on a fulfilling career journey with ample opportunities for growth and development. We offer comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. In fact, approximately 80% of our managers and leaders have been promoted from within, demonstrating our dedication to nurturing talent from within. Our FREE Learning and Leadership Development programs are designed to equip you with the skills and knowledge necessary to achieve your career aspirations.

Key Responsibilities:

• Provide exceptional inbound customer support using a call flow guide, ensuring prompt and effective resolution of customer inquiries.
• Resolve technical issues related to hardware, software, and client products, leveraging your technical expertise and problem-solving skills.
• Track, document, and retrieve information in databases, maintaining accurate records and ensuring seamless data management.
• Collaborate with colleagues to share knowledge, best practices, and expertise, contributing to a culture of continuous learning and improvement.
• Adhere to quality and performance standards, striving for excellence in every customer interaction.

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-2 years of experience in customer service, technical support, or a related field; experience in a call center or remote work environment a plus.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to empathize with customers and provide personalized support.
• Strong technical skills, including proficiency in hardware, software, and client products; ability to quickly learn and adapt to new technologies.
• Ability to work in a fast-paced, dynamic environment, prioritizing multiple tasks and managing competing demands.
• Reliable high-speed internet connection, quiet workspace, and necessary equipment to perform job duties.

Preferred Qualifications:

• Previous experience in a night shift or non-traditional work schedule.
• Certifications or training in customer service, technical support, or a related field.
• Bilingual or multilingual candidates are highly encouraged to apply.
• Familiarity with customer relationship management (CRM) software and other technical tools.

What We Offer

As a valued member of the blithequark team, you will enjoy a range of benefits and perks, including:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Comprehensive training and ongoing support.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technologies and tools.
• Inclusive and diverse work environment.
• Recognition and rewards for outstanding performance.

Why Join blithequark?

At blithequark, we are passionate about creating a workplace culture that values diversity, inclusivity, and employee well-being. Our purpose is to empower individuals to achieve their full potential, and we strive to make a positive impact in the communities we serve. By joining our team, you will become part of a dynamic and supportive community that is dedicated to delivering exceptional customer experiences and driving business success.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role with blithequark. Please submit your application, including your resume and a cover letter, to be considered for this position.

We are an equal opportunities employer and welcome applications from all qualified candidates. blithequark is committed to diversity and inclusion in the workplace and strives to create an environment that is welcoming and inclusive to all employees.