Experienced Part-time Chat Specialist – Inbound Customer Engagement and Lead Generation for blithequark in College Station, TX

Join the Team at blithequark: Where Customer Experience Meets Innovation

blithequark, a pioneer in automotive and recreational vehicle sales, service, and finance solutions, is seeking a highly skilled Part-time Chat Specialist to join our dynamic team in College Station, TX. As a key member of our customer engagement team, you will have the opportunity to provide exceptional online support to customers, drive lead generation, and contribute to the growth of our dealer clients. If you're passionate about delivering outstanding customer experiences and have a flair for technology, we want to hear from you!

About blithequark

blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our affiliate, Gubagoo, specializes in creating engaging online experiences that drive sales, service, and finance opportunities for our dealer clients. With a focus on customer satisfaction and a commitment to excellence, we're dedicated to building a team of talented professionals who share our vision.

Job Summary

As a Part-time Chat Specialist at blithequark, you will be responsible for handling customer inquiries via online chat, providing accurate information about our products and services, and generating leads for our dealer clients. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date on the latest developments and trends.
• Narrow down appointment information to schedule appointments and capture customer contact information for lead generation and client review.
• Summarize interactions based on customer needs for client review, ensuring that our dealer clients receive valuable insights and feedback.
• Provide exceptional customer experiences, responding to customer inquiries in a professional and courteous manner.
• Collaborate with team members to achieve shared goals and objectives, contributing to a positive and productive work environment.

Requirements and Qualifications:

Essential Qualifications:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary.
• Must be able to type at least 35 WPM, with 40 WPM or above preferred.
• Basic internet and Windows-based computer skills are required.
• Strong ability to multitask, with gaming experience being a plus.
• Positive and professional demeanor, with excellent written and verbal communication skills.
• Ability to adapt to change and thrive in a fast-paced work environment.

Preferred Qualifications:

• Previous experience in a call center or customer service environment.
• Familiarity with CRM software and other customer engagement tools.
• Experience with chat software and other online communication platforms.

Training and Work Requirements:

• Must be able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
• Must be able to work 5-hour time blocks daily after completing training.

What We Offer:

Benefits and Perks:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Comprehensive training programs to help you succeed in your role.
• Onsite amenities, including dining, medical center, and fitness center.
• Variety of sports and social leagues to participate in after work.
• Volunteering initiatives through our Associate Foundation.
• Non-smoking environment that promotes a healthy lifestyle.

Work Environment and Culture:

At blithequark, we're committed to creating a work environment that's relaxed, yet professional and fun. Our team members are positive, energetic, and passionate about delivering exceptional customer experiences. We value diversity and inclusion, encouraging applicants of all ages and experience to apply.

How to Apply:

If you're excited about the opportunity to join our team as a Part-time Chat Specialist, please submit your application today. We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences and driving growth for our dealer clients.

Don't miss this opportunity to join a dynamic team and take your career to the next level. Apply now and start your journey with blithequark!