Experienced Remote Call Center Customer Service Representative – Injury Claims and Support at Blithequark

Join Blithequark: Empowering Individuals and Families Affected by Negligence

Blithequark is a pioneering organization dedicated to helping Americans understand the potential risks associated with certain medications, medical products, consumer products, and toxins. Since our inception in 2015, we have been committed to providing hope and support to individuals who have suffered or lost loved ones due to negligence. Our mission is built on the foundation of empathy, education, and empowerment. We are now seeking a compassionate and results-driven Remote Call Center Customer Service Representative to join our team.

About the Role

As a Remote Call Center Customer Service Representative at Blithequark, you will play a vital role in connecting with individuals who have expressed interest in seeking compensation for their injuries. You will be the primary point of contact, providing guidance, support, and answering questions to help determine if they qualify for compensation. This is a unique opportunity to make a positive impact on people's lives while working in a dynamic and supportive environment.

Key Responsibilities:

• Connect with potential claimants through an automated dialer, engaging in conversations to assess their eligibility for compensation.
• Handle a high volume of calls, speaking with 40-50 callers daily, and potentially qualifying 1-5 callers for compensation.
• Multitask effectively, listening to callers, answering questions, and navigating multiple windows simultaneously.
• Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates.
• Accurately utilize phone software (VICI), our Proprietary Customer Relationship Database (CRM), and follow scripts as needed.
• Participate in ongoing training and learning opportunities to expand your knowledge and skills.
• Adhere to all company policies and procedures, ensuring compliance and data integrity.
• Assist with other projects and initiatives as needed, demonstrating flexibility and adaptability.
• Troubleshoot and resolve basic IT problems independently, showcasing your problem-solving skills.

Ideal Candidate

If you possess excellent verbal and written communication skills, a strong background in call-center sales, and a passion for customer service, this role may be an excellent fit for you. You should be:

• Competitive and driven, with a strong desire to achieve and exceed performance goals.
• Able to work independently in a remote setting, with minimal supervision.
• Skilled in problem-solving, conflict resolution, and multitasking.
• Available to work 40+ hours per week, with a flexible schedule.

Requirements:

• Reside in the State of Florida or New Jersey.
• Have a quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (no Mac or Chromebook).
• Meet the technical requirements: 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU, and high-speed internet (50Mbps with 100MBps upload minimum).
• Possess a reliable noise-cancellation headset that is wired via USB.
• Have a strong background in call-center sales and customer service, with 2+ years of experience.

What We Offer

At Blithequark, we value our employees and offer a comprehensive benefits package, including:

• Competitive salary range starting at $17.31/hour, with commissions and bonuses potentially increasing total compensation to $33.00+/hour ($70,000+).
• Health Insurance, Vision & Dental Coverage.
• Paid Holidays and Paid Time Off (PTO).
• Eligibility for overtime outside of the training period.

Work Environment and Culture:

At Blithequark, we foster a culture of empathy, respect, and collaboration. Our remote work environment allows for flexibility and work-life balance, while our team is committed to supporting and empowering each other. We prioritize:

• Ongoing training and development opportunities to help you grow professionally.
• A dynamic and supportive team environment, with regular feedback and coaching.
• A commitment to making a positive impact on the lives of our clients and their families.

Hours of Operation:

We offer a full-time schedule of 40 hours per week, with flexible scheduling options:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern.
• Friday: 8:30 AM to 4:30 PM Eastern.
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern.

Career Growth and Learning Benefits:

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Ongoing training and coaching to help you improve your skills and performance.
• Opportunities for career advancement and professional growth.
• A culture of feedback and continuous improvement, helping you to learn and grow.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive salary range starting at $17.31/hour, with commissions and bonuses potentially increasing total compensation to $33.00+/hour ($70,000+).
• Health Insurance, Vision & Dental Coverage.
• Paid Holidays and Paid Time Off (PTO).
• Eligibility for overtime outside of the training period.

Conclusion:

If you are a motivated and compassionate individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity at Blithequark. Join our team and make a meaningful difference in the lives of individuals and families affected by negligence. Apply now and take the first step towards a rewarding career with Blithequark!