Experienced Customer Solutions Specialist – Fintech Payments and Loyalty Platform

About blithequark

blithequark is revolutionizing the payments and loyalty landscape with its cutting-edge platform designed to serve modern brands and their customers. Backed by prominent investors such as Kleiner Perkins, Thrive Capital, Stripe, Affirm, Box Group, and leading angel investors, including the CEOs of Skims, AllBirds, WarbyParker, Plaid, and NuBank, blithequark is committed to building a brilliant team that shares its vision for the future of payments. Our company values emphasize innovation, customer-centricity, and collaboration, driving us to create a unique and inspiring work environment.

The Team

The Customer Solutions Team at blithequark is at the forefront of creating an inspired culture where Specialists go beyond just answering questions – they solve problems and empower customers. We pride ourselves on being empathetic, human, and deeply committed to our customers and the brands they love. As a Customer Solutions Specialist, you will be an expert on blithequark and our products, serving as the go-to person for customers who have questions or need assistance beyond their self-service options.

What You'll Do

As a Customer Solutions Specialist at blithequark, your primary responsibilities will include:

• Handling cardholder inquiries via phone, chat, or email, providing timely and effective resolutions to customer issues.
• Building customer loyalty through effective communication, adapting your style to serve different customer profiles and needs.
• Researching customer inquiries using appropriate tools to determine root causes and identify solutions.
• Leveraging product knowledge to teach, demonstrate, guide, and empower customers through self-service tools.
• Providing compassionate and friendly support to customers while maintaining a positive demeanor.
• Documenting customer inquiries and feedback to help improve our consumer products, tools, and operational processes.
• Serving as a brand ambassador for blithequark and partner brands to ensure customer connection and loyalty.

What We Look For

To succeed as a Customer Solutions Specialist at blithequark, you should possess:

• 2+ years of Customer Support experience answering phone calls and chats, with a proven track record of providing exceptional customer experiences.
• Passion for creating exceptional customer experiences and a commitment to delivering high-quality support.
• Excellent verbal and written communication skills, with the ability to adapt your communication style to different customer profiles.
• Exceptional organization and attention to detail, with the ability to manage multiple customer inquiries simultaneously.
• Financial services or Fintech experience, with a strong understanding of the industry and its trends.
• Strong problem-solving skills to identify root causes and offer effective solutions to customer issues.
• Patience and empathy for customer frustrations, with a commitment to providing compassionate support.
• Emphatic commitment to personal growth and development, with a desire to continuously learn and improve.

Nice to Have

While not required, the following skills and experiences are highly desirable:

• Phone, chat, and social media experience, with a strong understanding of how to effectively communicate with customers across different channels.
• Escalations or tier 2 support experience in a contact center, with a proven track record of resolving complex customer issues.
• Experience writing/developing wiki or customer help center content, with a strong understanding of how to create clear and concise documentation.
• Experience working in a remote environment, with a strong understanding of how to effectively manage remote work and collaborate with team members.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for growth and development. As a Customer Solutions Specialist, you will have access to:

• Comprehensive training and onboarding to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback to help you continuously improve and grow.
• Career development opportunities, including opportunities for advancement and professional growth.
• Access to industry-leading technology and tools, with a focus on innovation and optimization.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a unique and inspiring work environment that is collaborative, innovative, and customer-centric. Our company culture is built on the following values:

• Innovation: We are committed to innovation and continuous improvement, with a focus on staying ahead of the curve in the payments and loyalty landscape.
• Customer-centricity: We put our customers at the forefront of everything we do, with a focus on delivering exceptional customer experiences.
• Collaboration: We believe in the power of collaboration and teamwork, with a focus on working together to achieve common goals.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• Competitive hourly rate of $21.00 per hour, with opportunities for bonuses and other incentives.
• Time off and equity packages, with a focus on work-life balance and employee well-being.
• Leading configured work computers of your choice, with a focus on providing our team members with the tools and resources they need to succeed.
• Fully covered, high-quality healthcare, including fully covered dependent coverage and additional health coverage options.
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents, with a focus on supporting our team members during life's important milestones.

Conclusion

If you are passionate about FinTech and eager to grow, we encourage you to apply for this exciting opportunity as a Customer Solutions Specialist at blithequark. With our commitment to innovation, customer-centricity, and collaboration, we are confident that you will thrive in our dynamic and inspiring work environment. Join our team today and help us shape the future of payments and loyalty!