Experienced Full-Time Customer Care Resolution Coordinator - Remote Work Opportunity with blithequark's Contact Center

Join the blithequark Team: Delivering Exceptional Customer Experiences from the Comfort of Your Own Home

blithequark's Contact Center is revolutionizing the way we provide customer service, and we're looking for talented individuals to join our team! As a Customer Care Resolution Coordinator, you'll have the opportunity to work from home and provide top-notch service to our valued customers, stores, and associates. At blithequark, we're committed to fostering a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential.

About blithequark's Contact Center

Our Contact Center is a high-volume environment that handles over 6 million contacts per year. We're a metrics-driven team dedicated to driving results and exceeding customer expectations. Our associates thrive in this fast-paced environment, and we're looking for career-minded, customer-centric individuals who share our passion for delivering exceptional service.

Essential Job Functions

As a Customer Care Resolution Coordinator, your primary responsibilities will include:

• Taking a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigating multiple systems to aid in answering questions and resolving issues
• Communicating professionally in a conversational manner to ensure customer satisfaction
• Utilizing all available resources to provide exceptional service and exceed customer needs
• Being punctual, reliable, and dedicated to making a difference in the customer experience

The Requirements

To be successful in this role, you'll need:

• A minimum typing speed of 25 WPM
• Proficiency in Microsoft Office programs (Outlook, Word)
• A high school diploma or GED
• Successful completion of mandatory training
• Customer service experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a contact center or customer service environment
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our associates. We offer:

• Comprehensive training programs to help you develop new skills
• Opportunities for career advancement and professional growth
• Regular feedback and coaching to help you succeed
• A supportive and inclusive work environment that encourages learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our:

• Diverse and inclusive workplace culture
• Metrics-driven approach to driving results
• High-volume environment that handles over 6 million contacts per year
• Opportunities for remote work and flexible scheduling

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Matching 401K plan
• Stock purchase plan
• Annual performance bonus
• Store discount card
• Education assistance

Location and Hours

This is a remote work opportunity, and you'll be able to work from the comfort of your own home in approved states. We provide 24/7 customer care with a variety of shift opportunities to fit your needs.

Conclusion

If you're a customer-centric individual with a passion for delivering exceptional service, we want to hear from you! Join our team at blithequark's Contact Center and take the first step towards a rewarding and challenging career. Apply now to become a Customer Care Resolution Coordinator and start making a difference in the lives of our valued customers!