Experienced Customer Support Specialist – Delivering Exceptional Service Experience in a Dynamic and Supportive Environment at blithequark

Welcome to blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in multiple locations and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are a force of good in supporting our communities, our clients, and the environment. Our mission is to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.

About the Role

We are seeking an experienced and skilled Customer Support Specialist to join our team at blithequark. As a Customer Support Specialist, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This position will be based in the Bristol, TN area, and hires must reside within a 50-mile radius of Bristol, TN.

Key Responsibilities

• Handle and carefully respond to all customer inquiries in a professional and courteous manner
• Provide excellent customer service through active listening, ensuring that customer concerns are addressed and resolved promptly
• Work with confidential customer information and treat it sensitively, maintaining the highest level of data security and integrity
• Aim to resolve issues on the first call by being proactive, resourceful, and customer-focused
• Appropriately communicate with customers, providing clear and concise information, and ensuring that their needs are met
• Calmly attempt to resolve and de-escalate any issues, using effective conflict resolution skills and techniques
• Escalate interactions when necessary and appropriate, ensuring that complex issues are addressed and resolved promptly
• Track all call-related information for auditing and reporting purposes, maintaining accurate and up-to-date records
• Provide feedback on call issues, contributing to the continuous improvement of our customer service processes and procedures

Essential Qualifications

• Ability to work remotely in a virtual team environment, with a strong focus on self-motivation, discipline, and time management
• 6 months of customer service experience preferred, with a proven track record of delivering exceptional customer service in a fast-paced environment
• Over 18 years of age, with a high school graduate or GED equivalent
• Ability to type 25 wpm, with excellent oral and written communication skills, and strong problem-solving abilities
• Comfort with desktop computer systems, including Windows operating systems, and proficiency in Microsoft Office applications
• Logical problem-solving skills, with the ability to navigate complex issues and provide effective solutions
• Organization and work prioritization skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment

Preferred Qualifications

• Previous experience working in a customer-facing role, with a strong focus on customer satisfaction and loyalty
• Experience working in a virtual team environment, with a strong understanding of remote work principles and practices
• Proficiency in multiple software applications, including customer relationship management (CRM) systems and helpdesk software
• Strong analytical and problem-solving skills, with the ability to analyze complex data and provide insights and recommendations
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders

Work from Home Requirements

To work from home as a Customer Support Specialist at blithequark, you will need to meet the following requirements:

• Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 12.0 Mbps, minimum subscribed upload rate equal to or exceeds 3.0 Mbps, ISP must have no packet loss and ping under 50ms
• Proof of internet speed required, with a reliable and stable internet connection
• Clean and quiet workspace, with a dedicated area for working, free from distractions and interruptions

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Customer Support Specialist, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, communication, and problem-solving
• Opportunities for career advancement, with a clear path for progression and development within the company
• A supportive and collaborative work environment, with a strong focus on teamwork, feedback, and continuous improvement
• Access to a range of benefits, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs

Work Environment and Company Culture

At blithequark, we are committed to creating a work environment that is conducive to happiness, health, and productivity. Our company culture is built on the principles of inclusion, diversity, and respect, with a strong focus on employee well-being and satisfaction. As a Customer Support Specialist, you will be part of a dynamic and supportive team, with access to:

• A range of employee wellness and engagement programs, designed to promote physical and mental well-being
• Opportunities for socialization and networking, with a strong focus on building relationships and connections with colleagues and stakeholders
• A collaborative and inclusive work environment, with a strong focus on teamwork, feedback, and continuous improvement
• Recognition and reward programs, designed to recognize and reward outstanding performance and contributions

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, designed to attract and retain top talent. As a Customer Support Specialist, you will be eligible for:

• Competitive wages, with opportunities for bonuses and incentives
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off, with opportunities for vacation, sick leave, and holidays
• Employee wellness and engagement programs, designed to promote physical and mental well-being
• Opportunities for career advancement, with a clear path for progression and development within the company

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service experiences, we encourage you to apply for the Customer Support Specialist role at blithequark. With a strong focus on employee development, well-being, and satisfaction, we offer a dynamic and supportive work environment, with opportunities for growth and advancement. Join our team today and become part of a global, digital business services company that is making a difference in the lives of people around the world.