Experienced Provider Customer Service Call and Chat Representative – Remote Opportunity in Indiana for Delivering Exceptional Support to Healthcare Providers

Welcome to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Overview

We are seeking an experienced Provider Customer Service Call and Chat Representative to join our team. As a Provider Customer Service Call and Chat Representative, you will be supporting providers who care for our members, providing responses to questions, and resolving issues in a timely and professional manner. This is a full-time, remote opportunity for candidates located in Indiana, offering the flexibility to work from home and make a difference in the lives of millions of people.

Key Responsibilities

• Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Provide service to providers in a multi-channel environment, including call and concurrent chat
• Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices
• Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Demonstrate strong multitasking skills to effectively and efficiently navigate more than 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Essential Qualifications

• High School Diploma / GED or equivalent work experience
• 1 year of customer service experience analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Typing speed greater than or equal to 35-40 WPM with accuracy of 90%
• Must be 18 years of age or older
• Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST, with flexibility to work occasional overtime, weekends, and/or holidays as business needs require

Preferred Qualifications

• Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools
• Prior healthcare experience and knowledge of healthcare terminology

Telecommuting Requirements

• Reside within the state of Indiana
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Ability to multi-task, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a comprehensive training program, including 16 weeks of paid training, to ensure that you have the skills and knowledge needed to succeed in your role. We also provide opportunities for advancement and professional growth, as well as a supportive and collaborative work environment that encourages innovation and creativity.

Work Environment and Company Culture

At blithequark, we value diversity and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all employees. We believe that diversity creates a healthier atmosphere, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Compensation and Benefits

We offer a competitive compensation and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off. We also provide a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a supportive and collaborative work environment.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this chance to join our team and start doing your life's best work.