Experienced Norwegian Speaking Customer Support Specialist – Email and Chat Support Expert for E-commerce Industry Leader

Introduction to blithequark

At blithequark, we are revolutionizing the e-commerce landscape by providing unparalleled online shopping experiences to customers worldwide. Our relentless pursuit of excellence and unwavering commitment to customer satisfaction have catapulted us to the forefront of the industry. As we continue to expand our horizons, we are seeking highly motivated and customer-focused individuals to join our dynamic team in Malta. If you are passionate about delivering exceptional customer support and thrive in fast-paced environments, we invite you to explore this exciting opportunity with blithequark.

Position Overview

We are on the hunt for a highly skilled and enthusiastic Norwegian Speaking Customer Advisor to provide top-notch support to our customers via email and chat. This hybrid role offers the perfect blend of office and remote work, with 2 days spent in our state-of-the-art office and 3 days working from the comfort of your own home. As a Customer Advisor at blithequark, you will be the face of our company, responsible for resolving customer inquiries, addressing concerns, and ensuring a seamless shopping experience. While prior experience in customer support is a definite advantage, it is not a requirement, as we provide comprehensive training to equip you with the skills and knowledge necessary to excel in this role.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and chat, providing accurate and detailed information to resolve issues efficiently.
• Assist customers with placing orders, addressing product questions, and troubleshooting issues, ensuring a smooth and hassle-free shopping experience.
• Provide detailed information to customers about products, services, and company policies, ensuring that they are well-informed and satisfied with their purchases.
• Handle and resolve customer complaints in a courteous and efficient manner, turning negative experiences into positive ones.
• Collaborate with other departments to address and resolve complex issues, ensuring that customer satisfaction is always our top priority.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, providing a personalized and human touch to our support services.
• Keep detailed records of customer interactions, transactions, comments, and complaints, using this information to continuously improve our support services and enhance customer satisfaction.
• Participate in training sessions and educational opportunities to continuously enhance your job knowledge and skills, staying up-to-date with the latest industry trends and best practices.

Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Proficiency in Norwegian and English, both written and spoken, with excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively, with strong problem-solving skills and quick thinking.
• Basic computer skills and familiarity with e-commerce platforms are a definite plus, although not required.
• Previous experience in customer support or a related field is beneficial but not necessary, as we provide comprehensive training to equip you with the skills and knowledge necessary to excel in this role.

Preferred Qualifications

In addition to the essential qualifications, the following skills and competencies are highly desirable:

• Experience working in a fast-paced, dynamic environment, with a proven track record of delivering exceptional customer support.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong team player with a positive and flexible attitude, willing to go the extra mile to ensure customer satisfaction.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing numerous opportunities for career progression and professional development. As a Customer Advisor, you will have access to comprehensive training programs, workshops, and educational opportunities to enhance your skills and knowledge, staying up-to-date with the latest industry trends and best practices. Our dynamic and supportive work environment encourages collaboration, innovation, and creativity, providing the perfect platform for you to grow and thrive in your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our lively and multicultural work environment, where teamwork and collaboration are highly valued. Our office is designed to foster creativity, innovation, and productivity, with state-of-the-art facilities and equipment. We believe in maintaining a healthy work-life balance, offering a hybrid work model that allows you to work from the comfort of your own home for 3 days a week. Our company culture is built on the principles of respect, empathy, and open communication, providing a supportive and inclusive environment for all employees to thrive.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary package that acknowledges your skills and commitment, along with a range of perks and benefits to enhance your overall well-being. These include:

• Hybrid Work Model: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely.
• Relocation Package: For candidates moving from abroad, we offer flight tickets to Malta and accommodation in Malta to ensure a smooth transition.
• Competitive Salary: We provide a competitive salary package that acknowledges your skills and commitment.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
• Career Growth Opportunities: We invest in our employees, providing numerous opportunities for career progression and professional development.
• Dynamic Work Environment: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
• Additional Benefits: Enjoy various other perks such as company events, wellness programs, and discounts on our products.

Why Malta?

Malta offers more than just a place to work; it’s a place to live. Known for its beautiful landscapes, historical landmarks, and rich culture, Malta provides an excellent quality of life. With its warm climate, stunning beaches, and friendly residents, you’ll enjoy a perfect balance of work and leisure. Whether you’re looking to explore the island, try new water sports, or simply relax in the sun, Malta has something for everyone.

Conclusion

If you are excited about this opportunity and believe you have the skills and determination to excel as a Norwegian Speaking Customer Advisor at blithequark, we would love to hear from you. Apply now to join our dynamic team and take the first step towards a rewarding and challenging career in customer support. With our comprehensive training programs, competitive salary package, and range of perks and benefits, you’ll have everything you need to succeed and thrive in this role. Don’t miss out on this opportunity to join a leading e-commerce company and take your career to the next level. Apply now and become a part of the blithequark team!