Experienced Chat Support Associate - Transforming the Animal Health Industry with blithequark

Join the blithequark Team: Revolutionizing Veterinary Supply Procurement

At blithequark, we're on a mission to modernize the $50B+ animal health industry by empowering veterinary practices to compare and buy supplies from all vendors in one place. Our eCommerce and mobile platforms have created a vibrant community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians who deliver care to millions of animals across the United States. We're a growing, venture-backed team with a passion for innovation and a commitment to helping veterinary organizations spend more time giving care and less time shopping.

About the Chat Support Associate Role

As a Chat Support Associate at blithequark, you'll play a critical role in ensuring a positive and delightful experience for our users. You'll engage with our community of veterinary professionals, supporting them in their purchasing decisions and processes through our platform. This involves responding to user inquiries via live chat, email, and phone, troubleshooting issues, and collaborating with cross-functional teams to evolve our platform and tools.

Key Responsibilities

• Support existing blithequark users by responding to inquiries via live chat, email, and phone in a timely and effective manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible way
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Help develop and expand processes to streamline support workflows

Essential Qualifications

To succeed in this role, you'll need:

• 1 year of relevant, customer-facing work experience
• A 2-year Associate's Degree or 4-year College Degree
• Excellent written and verbal communication skills
• Experience in chat support (preferred)
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality with excellent collaboration skills

Preferred Skills and Competencies

While not required, the following skills and competencies will give you a competitive edge:

• Tech/start-up work experience
• Knowledge of intercom and/or experience with other chat platforms
• Familiarity with the animal health industry or veterinary practices

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Chat Support Associate, you'll have the opportunity to:

• Learn about the animal health industry and veterinary practices
• Develop your customer support and communication skills
• Collaborate with cross-functional teams to drive innovation and growth
• Take on new challenges and responsibilities as you grow with the company

Work Environment and Company Culture

blithequark is a 100% remote company within the USA, offering a flexible and dynamic work environment. Our company culture is built on a foundation of:

• Innovation and creativity
• Collaboration and teamwork
• Customer-centricity and empathy
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a full-time team member at blithequark, you'll enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

A Message from blithequark

At blithequark, we're committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you're passionate about delivering exceptional customer support and driving innovation in the animal health industry, we encourage you to apply for this exciting opportunity.

A Note on Job Scams

Please be aware that scammers may impersonate blithequark or other companies in the industry. To protect yourself, remember that our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us, and never provide sensitive personal or financial information during the application process.

If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. We're committed to keeping the job market safer for everyone.

blithequark is an equal opportunity employer, and we look forward to receiving your application.