Part-Time/Contract Social Media Response Associate - Join the Nutrafol Team and Drive Customer Engagement Across Digital Platforms

Join the #KeepGrowing Movement with Nutrafol

Nutrafol is on a mission to empower individuals to grow into the best version of themselves. As pioneers in hair wellness, we're committed to creating natural, clinically effective solutions for hair growth and providing support at every step of the hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals, recommended by over 3,000 physicians and hair professionals. We're a growing company that never settles, continuously challenging existing treatments and methodologies to advance the frontier of hair science.

About the Role

We're seeking a highly motivated and versatile Part-Time/Contract Social Media Response Associate to support our ever-growing digital audience. As a key member of our Community team, you'll work closely with our Senior Digital Reputation Associate and collaborate with various teams, including PR, Influencer Marketing, CX, and Creative, to achieve cross-functional success. This is a unique opportunity to join a dynamic team and drive customer engagement across digital platforms.

Key Responsibilities

• Work closely with our Senior Digital Reputation Associate to execute a multi-platform strategy for responses and proactive communications, scaling and intensifying consumer support in our digital spaces.
• Monitor, record, analyze, and summarize sentiment learnings, presenting them in an actionable way to the larger team.
• Brainstorm, organize, and execute community initiatives focused on supporting and retaining Nutrafol customers.
• Engage with online community, responding to comments in a timely manner across various social media platforms, including Instagram, TikTok, Google, Facebook, Reddit, X, and product review forums.
• Manage social listening tools to monitor positive/negative comments and topic trends, striving to boost engagement and resolve potential conflicts that may affect community and brand reputation.
• Collaborate with various teams to develop appropriate responses to external comments, reviews, and ratings.
• Ensure goals are met and communicate anecdotal and qualitative data, recommending changes to improve results.
• Stay up-to-date with the latest trends and emerging tools in the industry.
• Work with our Senior Digital Reputation Associate to create monthly sentiment reports and communicate effectively with the paid team on a weekly basis to report on trends and flags.
• Become an expert on our community members, using that knowledge to assist the Communications team in our testimonial program.

Requirements and Qualifications

To succeed in this role, you'll need:

• 2-3 years of relevant customer service and/or social media experience with an in-house brand; health and wellness/startup experience is a plus.
• Strong copywriting skills, with the ability to communicate effectively for each owned channel and adopt the voice we've curated for digital communications.
• Deep understanding of community and how our communication in digital spaces impacts it.
• Familiarity with CX and response tools, such as Hootsuite, ShipMonk, Magento, Extensiv, and ZenDesk.
• Consistent and reliable performance in all assigned tasks and responsibilities.
• Ability to accept and apply constructive feedback to continuously improve performance and outcomes.
• Flexibility and adaptability to pivot and adjust to varying project requirements and priorities.
• Problem-solving skills with a positive, can-do attitude.
• Ability to thrive in a startup, fast-paced culture.
• Strong attention to detail.
• A passion for all things wellness, beauty, and lifestyle.

What We Offer

As a Part-Time/Contract Social Media Response Associate, you'll enjoy:

• A competitive hourly rate of $32 USD per hour.
• A fully remote work experience, with flexibility across Pacific, Mountain, and Central time zones.
• Opportunities for contract roles to convert to full-time, salaried, and benefitted positions in the future.
• Access to a range of perks and benefits, including comprehensive medical, dental, and vision packages, 401K with 50% match, quarterly bonus program, flexible PTO, and more (available to full-time, benefits-eligible Nutrafol employees).

Company Culture and Work Environment

At Nutrafol, we're committed to creating a culture that supports and empowers our team members. Our work environment is fully remote, with opportunities for collaboration and connection across teams. We prioritize wellness and offer a range of benefits and perks to support our team members' physical, mental, and emotional well-being.

Career Growth and Development

As a member of our team, you'll have opportunities for career growth and development. We'll support you in your professional journey, providing training and resources to help you succeed. You'll be part of a dynamic team that's passionate about driving customer engagement and delivering exceptional customer experiences.

Ready to Join the #KeepGrowing Movement?

If you're a motivated individual with a passion for customer experience and social media, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.

As a company, we're committed to embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. If you're looking for a role that aligns with your values and provides opportunities for growth and development, we'd love to hear from you.