Norwegian Speaking Customer Advisor - Email & Chat Support Specialist at blithequark

Join the blithequark Team: Revolutionizing E-commerce Customer Experience

At blithequark, we're on a mission to redefine the online shopping landscape, providing customers worldwide with unparalleled experiences through our cutting-edge e-commerce platform. Our relentless pursuit of quality and customer satisfaction has catapulted us to the forefront of the industry. As we continue to expand our global footprint, we're seeking talented, customer-centric professionals to join our vibrant team in Malta.

About the Role: Norwegian Speaking Customer Advisor

We're looking for a highly motivated and enthusiastic Norwegian Speaking Customer Advisor to deliver exceptional customer support via email and chat. This hybrid role offers the flexibility of working 2 days in our Malta office and 3 days remotely each week. If you're passionate about delivering top-notch customer service, resolving issues efficiently, and ensuring a seamless shopping experience, we want to hear from you.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and chat, addressing their concerns and queries in a timely manner.
• Assist customers with placing orders, answering product-related questions, and troubleshooting issues, ensuring a smooth and enjoyable shopping experience.
• Provide accurate and detailed information about our products, services, and company policies, showcasing your in-depth knowledge and understanding.
• Handle and resolve customer complaints efficiently and courteously, turning potentially negative experiences into positive outcomes.
• Collaborate with other departments to address and resolve complex issues, ensuring customer satisfaction and loyalty.
• Maintain a positive, empathetic, and professional attitude towards customers at all times, embodying the blithequark values.
• Keep detailed records of customer interactions, transactions, comments, and complaints, using this data to inform and improve our customer support strategies.
• Continuously enhance your job knowledge through participation in training sessions and educational opportunities, staying up-to-date with the latest industry trends and best practices.

Qualifications and Skills

Essential Qualifications

• Proficiency in Norwegian and English, both written and spoken, to effectively communicate with our diverse customer base.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• Ability to multitask, prioritize, and manage time effectively, handling multiple customer interactions simultaneously.
• Strong problem-solving skills and quick thinking, resolving issues efficiently and creatively.

Preferred Qualifications

• Basic computer skills and familiarity with e-commerce platforms, providing a solid foundation for success in this role.
• Previous experience in customer support or a related field, demonstrating your understanding of customer needs and expectations.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package and a dynamic work environment that fosters growth and development.

• Hybrid Work Model: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely, providing the flexibility to manage your work-life balance.
• Relocation Package: For candidates moving from abroad, we offer flight tickets to Malta and accommodation to ensure a smooth transition.
• Competitive Salary: We provide a competitive salary package that acknowledges your skills and commitment.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being and financial security.
• Career Growth Opportunities: We invest in our employees, providing numerous opportunities for career progression and professional development.
• Dynamic Work Environment: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
• Additional Benefits: Enjoy various other perks such as company events, wellness programs, and discounts on our products.

Why Malta?

Malta is more than just a place to work; it's a place to live. With its stunning landscapes, rich history, and vibrant culture, Malta offers an exceptional quality of life. Enjoy the warm climate, beautiful beaches, and friendly residents, making it the perfect destination to balance work and leisure.

Join the blithequark Team

If you're excited about this opportunity and believe you have the skills and determination to excel as a Norwegian Speaking Customer Advisor at blithequark, we want to hear from you. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals to join our mission. Apply now and become a part of our dynamic and growing team!

Take the first step towards a rewarding career with blithequark. Apply today!