Experienced Full Stack Customer Support Specialist - Social Media Management and Customer Service for Global Entertainment Leader

Join the Magic at blithequark: Delivering Exceptional Customer Experiences from the Comfort of Your Home

blithequark, a global leader in entertainment, is revolutionizing the way families and audiences experience joy and magic through its diverse array of media and entertainment offerings. With a rich history spanning decades, blithequark continues to innovate and create captivating experiences that touch hearts and minds. We're now looking for a talented Social Media Customer Support Specialist to join our dynamic team, working from the comfort of your home to deliver exceptional customer service across various social media platforms.

About blithequark and Our Industry

blithequark operates at the forefront of the entertainment industry, creating immersive experiences that bring people together. Our mission is to inspire, educate, and entertain audiences worldwide through innovative storytelling and cutting-edge technology. As a leader in the industry, we're committed to fostering a culture of creativity, innovation, and inclusivity, where every individual can thrive and make a meaningful impact.

Job Summary

As a Social Media Customer Support Specialist at blithequark, you will be part of a dynamic team dedicated to providing exceptional customer service across various social media platforms. This role is remote, allowing you to work from the comfort of your home while engaging with blithequark fans and customers. If you're passionate about delivering outstanding customer experiences, have excellent communication skills, and are familiar with social media platforms, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Social Media Monitoring and Response: Monitor and respond to customer inquiries and comments on blithequark social media channels, including Facebook, Twitter, Instagram, and more, in a timely and professional manner.
• Issue Resolution: Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and escalating complex problems to cross-functional teams as needed.
• Collaboration and Communication: Collaborate with cross-functional teams to escalate and resolve complex problems, maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Insight Generation: Generate insights from customer interactions to provide feedback and improve services, contributing to the continuous enhancement of blithequark's customer experience.
• Social Media Management: Stay up-to-date with the latest social media trends, best practices, and platform functionalities to ensure effective social media management and customer engagement.

Essential and Preferred Qualifications

Required Skills and Qualifications

• Excellent Written Communication Skills: Excellent written communication skills with a strong command of English (additional languages a plus).
• Customer Service Experience: Proven experience in customer service or social media management.
• Multitasking and Prioritization: Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with Social Media Platforms: Familiarity with social media platforms and their respective functionalities.
• Problem-Solving Skills: Problem-solving skills and the ability to think critically under pressure.

Preferred Qualifications

• Previous Experience in Customer Support: Previous experience in customer support or related fields preferred.
• Proficiency in CRM Systems: Understanding of customer relationship management (CRM) systems is advantageous.
• Passion for blithequark: Passion for blithequark and its products.

Working Hours and Flexibility

As a remote worker, you will be required to maintain a flexible schedule, including evenings, weekends, and holidays as needed. This flexibility will enable you to balance your work-life commitments while meeting the demands of this dynamic role.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Social Media Customer Support Specialist, you'll have access to:

• Training and Development Programs: Comprehensive training and development programs to enhance your skills and knowledge in customer service, social media management, and industry trends.
• Mentorship and Coaching: Opportunities for mentorship and coaching from experienced professionals in the field.
• Career Advancement Opportunities: Career advancement opportunities within the company, allowing you to grow and evolve in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values creativity, innovation, and inclusivity. Our remote work environment allows you to work from the comfort of your home, providing the flexibility to balance your work-life commitments. We foster a sense of community and connection among our employees through:

• Virtual Team-Building Activities: Regular virtual team-building activities and social events to promote connection and camaraderie.
• Open Communication Channels: Open communication channels to ensure that every employee feels heard and valued.
• Diverse and Inclusive Workplace: A diverse and inclusive workplace that celebrates individuality and promotes equality.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary that reflects your skills and experience.
• Remote Work Opportunity: A remote work opportunity with the flexibility to balance your work-life commitments.
• Exclusive blithequark Perks and Discounts: Access to exclusive blithequark perks and discounts, allowing you to enjoy the magic of blithequark firsthand.

Why Join Us?

By joining blithequark as a Social Media Customer Support Specialist, you'll become part of a global brand that inspires and entertains millions. You'll have the opportunity to:

• Make a Meaningful Impact: Make a meaningful impact on the lives of blithequark fans and customers.
• Grow and Develop Your Skills: Grow and develop your skills in customer service, social media management, and industry trends.
• Be Part of a Dynamic Team: Be part of a dynamic team that values creativity, innovation, and inclusivity.

How to Apply

If you're passionate about delivering exceptional customer experiences, have excellent communication skills, and are familiar with social media platforms, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter outlining your qualifications to [insert contact information]. We look forward to welcoming you to the blithequark team!