Experienced Billing Customer Care Specialist II – Telecommunications Industry with blithequark

Join the Mission to Enhance Internet Accessibility at blithequark

blithequark is a leading player in the telecommunications industry, dedicated to making internet accessibility a reality for all. We're on a quest to revolutionize the way people connect, communicate, and thrive in a digital world. As a Billing Customer Care Specialist II, you'll be at the forefront of delivering exceptional customer experiences, resolving complex billing disputes, and contributing to our mission-driven culture.

What We Offer

At blithequark, we're committed to creating a work environment that's supportive, inclusive, and rewarding. Here are just a few reasons why you might want to consider joining our team:

• Competitive Compensation and Benefits: Enjoy a comprehensive benefits package, including competitive salary, health insurance, retirement plans, and more.
• Career Advancement and Growth: We're invested in your growth and development. Take advantage of training programs, mentorship opportunities, and career progression paths to achieve your goals.
• Flexible Work Environment: Choose from remote, hybrid, or office-based roles that fit your lifestyle and work style.
• Comprehensive Wellness Programs: Prioritize your physical, emotional, and financial well-being with our wellness initiatives, including fitness programs, mental health resources, and financial planning tools.
• Recognized as a Top Workplace: We're proud to be recognized as a Top Workplace, fostering a culture that's supportive, inclusive, and fun.

Job Responsibilities

As a Billing Customer Care Specialist II at blithequark, you'll play a critical role in delivering exceptional customer experiences and resolving complex billing disputes. Here are some of the key responsibilities:

• Research and Respond to Complex Customer Billing Disputes: Investigate and resolve customer billing disputes in a timely and professional manner.
• Collaborate with Internal Departments: Work closely with internal departments, including sales, account management, and finance, to gather information and validate customer disputes.
• Provide Timely Acknowledgments and Updates: Keep customers informed about the status of their disputes, providing timely acknowledgments and updates.
• Process and Input Incoming Customer Disputes: Accurately process and input incoming customer disputes into our ticketing system.
• Participate in Team Meetings and Customer Interactions: Actively participate in team meetings, customer interactions, and account management team meetings to ensure seamless communication and collaboration.

What We Look for in a Candidate

To succeed as a Billing Customer Care Specialist II at blithequark, you'll need:

• At Least Two Years of Similar Work Experience: Previous experience in customer care, billing, or a related field.
• Proficient in Microsoft Office Suite: Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• High Attention to Detail and Strong Organizational Skills: Excellent attention to detail, organizational skills, and ability to prioritize tasks.
• Excellent Interpersonal and Communication Skills: Strong interpersonal and communication skills, both oral and written.
• Ability to Learn Complex Systems: Ability to learn complex systems and convey that knowledge to others.

How to Stand Out

If you have the following qualifications, you'll be highly considered:

• Bachelor's Degree in Finance, Accounting, Business, or Related Field: A degree in finance, accounting, business, or a related field.
• Experience in the Telecommunications Industry: Previous experience working in the telecommunications industry.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. Here are some of the career growth opportunities and learning benefits you can expect:

• Training Programs: Take advantage of comprehensive training programs to develop your skills and knowledge.
• Mentorship Opportunities: Work with experienced mentors who can guide and support you in your career.
• Career Progression Paths: Explore career progression paths and opportunities for advancement within the company.

Work Environment and Company Culture

At blithequark, we're proud of our work environment and company culture. Here are some highlights:

• Collaborative and Inclusive Culture: We're a team-oriented company that values diversity, equity, and inclusion.
• Flexible Work Arrangements: Enjoy flexible work arrangements, including remote, hybrid, and office-based roles.
• Employee Recognition and Rewards: We're committed to recognizing and rewarding our employees for their hard work and contributions.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive Salary: Enjoy a competitive salary that reflects your skills and experience.
• Comprehensive Benefits: Take advantage of comprehensive benefits, including health insurance, retirement plans, and more.
• Perks and Discounts: Enjoy perks and discounts on our products and services.

Conclusion

If you're passionate about delivering exceptional customer experiences, resolving complex billing disputes, and contributing to a mission-driven culture, we want to hear from you. Join our team at blithequark and be part of a company that's dedicated to making a difference in the world. Apply now to take the first step towards a rewarding career with blithequark!