Experienced Full Stack Customer Service Specialist - Live Chat, Email, and Social Media Support - Remote Work Opportunity with blithequark

Join the blithequark Team as a Customer Service Specialist and Make a Difference in Customer Experience

blithequark is seeking a highly skilled and friendly Customer Service Specialist to join our dynamic customer care team. As a Customer Service Specialist, you will be the face of blithequark, providing exceptional support to our customers via various channels, including live chat, email, video, phone, and social media. If you are passionate about delivering outstanding customer experiences, have excellent analytical skills, and are looking for a remote work opportunity, we encourage you to apply.

About blithequark

blithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our customer care team plays a vital role in ensuring that our customers receive the support they need to succeed. We are committed to fostering a culture of continuous learning, growth, and improvement, and we are looking for talented individuals who share our values and are passionate about delivering exceptional customer service.

Key Responsibilities

As a Customer Service Specialist at blithequark, you will be responsible for:

• Responding promptly to customer queries via live chat, email, video, phone, and social media channels, providing accurate and helpful information.
• Escalating serious complaints or issues to senior team members or managers, ensuring that customers receive the support they need.
• Liaising with colleagues and managers to find the best solutions to customers' issues, collaborating to resolve complex problems.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement.
• Maintaining a polite, helpful, and professional manner at all times, representing blithequark's brand and values.
• Obtaining and sharing customer feedback with colleagues and other departments, contributing to the continuous improvement of our products and services.
• Familiarizing yourself with new products and services as they are introduced, staying up-to-date with our offerings.
• Attending workshops and meetings as required, participating in ongoing training and development.
• Providing training and support to new customer service agents, helping to onboard and develop our team members.
• Respecting client confidentiality at all times, maintaining the trust and confidence of our customers.

Requirements and Qualifications

To be successful as a Customer Service Specialist at blithequark, you will need:

Essential Qualifications:

• A high school diploma or GED.
• Excellent communication and problem-solving skills.
• The ability to respond appropriately under pressure.
• Sound judgment and analytical skills.
• A positive attitude and the ability to build relationships with clients.
• Superb written and verbal communication skills.

Preferred Qualifications:

• A bachelor's degree in business, communications, or a related field.
• Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud.
• Previous experience in a customer service role.
• The ability to speak a second language.
• The flexibility to work irregular hours, when required.

What We Offer

At blithequark, we are committed to providing our team members with a supportive and dynamic work environment. As a Customer Service Specialist, you can expect:

• Competitive compensation and benefits package.
• Ongoing training and development opportunities.
• A collaborative and inclusive work environment.
• The flexibility to work remotely and maintain a healthy work-life balance.
• Opportunities for career growth and advancement.

Why Join blithequark?

At blithequark, we value our team members and are committed to providing them with the tools and resources they need to succeed. By joining our team, you will have the opportunity to:

• Make a positive impact on customer experiences.
• Develop your skills and expertise in customer service.
• Collaborate with a talented and dedicated team.
• Contribute to the continuous improvement of our products and services.
• Enjoy a flexible and remote work environment.

How to Apply

If you are passionate about delivering exceptional customer experiences and are looking for a remote work opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity, equity, and inclusion, and strive to create a work environment that is inclusive and respectful of all team members.