Part-Time Customer Service Representative (Temporary Remote Position) - $15.50/hr at blithequark

Welcome to blithequark: Empowering Businesses and Individuals to Thrive

At blithequark, we're proud to be a global leader in insurance, risk management, and consulting services, with a growing team of more than 45,000 professionals worldwide. Our mission is to empower businesses, communities, and individuals to thrive, and we're committed to building a culture fueled by shared values and a collective passion for excellence. As a part of our dynamic team, you'll play a pivotal role in shaping blithequark's future and unlocking unparalleled opportunities for both our clients and yourself.

About the Role: Part-Time Customer Service Representative (Temporary Remote Position)

We're seeking a highly skilled and experienced Part-Time Customer Service Representative to join our team on a temporary basis. As a Customer Service Representative, you'll be the primary point of contact for our clients, providing outstanding support and assistance to employees regarding benefits and payroll. This is a fantastic opportunity to work with a global leader in the industry and gain valuable experience in a dynamic and fast-paced environment.

Key Responsibilities:

• Deliver high-quality client service consistent with blithequark standards and practices, maintaining relationships with existing clients.
• Respond to customer inquiries via phone in a call center environment, resolving issues and providing information regarding employee benefits.
• Research customer problems, process documents, and maintain satisfactory quality assurance scores.
• Consistently meet or exceed departmental performance metrics, ensuring exceptional customer satisfaction.

Requirements:

• High school graduate or equivalent.
• Previous customer service experience, preferably in a call center environment.
• Strong typing and basic computer skills, with the ability to learn new software and systems.

Nice to Have:

• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.
• Exposure to benefits, HR, and/or payroll, with a understanding of industry-specific terminology and concepts.
• Previous call center experience, with a proven track record of delivering exceptional customer service.

What We Offer: Compensation and Benefits

At blithequark, we offer a comprehensive compensation and benefits package that reflects our commitment to our employees' well-being and success. Our benefits include:

• Competitive salary: $15.50/hr for this part-time temporary position.
• Medical, dental, and vision plans, starting from day one.
• Life and accident insurance, providing financial security for you and your loved ones.
• 401(K) and Roth options, helping you plan for your future.
• Tax-advantaged accounts (HSA, FSA), allowing you to save on healthcare expenses.
• Educational expense reimbursement, supporting your ongoing education and career development.
• Paid parental leave, ensuring you can balance work and family responsibilities.
• Digital mental health services (Talkspace), providing access to mental health support.
• Flexible work hours (availability varies by office and job function), allowing you to balance work and personal life.
• Training programs, helping you develop new skills and advance your career.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
• Charitable matching gift program, supporting your charitable endeavors.

Work Environment and Company Culture

As a remote worker, you'll be part of a dynamic and distributed team, working from the comfort of your own home. blithequark will provide you with all the necessary equipment, as long as you have a reliable high-speed internet connection. Our company culture is built on a foundation of shared values, inclusivity, and diversity, and we're committed to creating a work environment that's supportive, collaborative, and empowering.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and development programs, helping you build new skills and advance your career. Our company culture encourages continuous learning, and we provide opportunities for professional growth and advancement.

Inclusion and Diversity

At blithequark, we value inclusion and diversity, and we're committed to creating a work environment that's welcoming and inclusive for all employees. We believe that diversity is a vital strength, and we're dedicated to fostering a culture that celebrates and supports the diverse identities, experiences, and talents of our employees.

We are an equal employment opportunity employer and welcome applications from diverse candidates. We prohibit any form of discrimination by our managers, employees, vendors, or customers based on protected characteristics, and we're committed to making reasonable accommodations for qualified individuals with disabilities.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

We look forward to hearing from you and exploring how you can contribute to the success of blithequark!