Experienced EV Customer Success Manager - Driving Fleet Electrification and Customer Satisfaction at blithequark

Join blithequark's Pioneering Team in Revolutionizing Electric Vehicle Fleet Management

At blithequark, we're on a mission to be the partner of choice for businesses and governments, providing comprehensive solutions to meet their holistic needs. As we continue to push the boundaries in the electric vehicle (EV) industry, we're standing up a customer success team dedicated to delivering exceptional value to our customers. We're seeking an experienced EV Customer Success Manager to join our team, based in the Southeast, North Central, or South-Central region of the United States.

About the Role

As an EV Customer Success Manager at blithequark, you will be the primary liaison for our customers post-sale, guiding them through onboarding, successful delivery, and ongoing support. Your expertise will be crucial in facilitating the seamless integration and adoption of blithequark's comprehensive solutions, including advanced telematics, charging solutions, and strategic fleet electrification planning and implementation.

Key Responsibilities

• Serve as the primary advisor and consultant for customers post-sale, ensuring effective implementation of blithequark solutions in their operations.
• Manage the customer journey from initial onboarding to continuous account management, ensuring clear communication with clients and internal teams to meet all key milestones.
• Utilize analytics to proactively engage with clients, enhancing product adoption and ensuring sustained success across the customer lifecycle.
• Gather customer feedback to refine processes and collaborate across functions, advocate for customer needs within the organization and with external partners.
• Establish and deepen customer relationships to understand their business goals and boost their return on investment from blithequark products and services.
• Drive adoption of blithequark solutions by demonstrating their business value and providing updates on new product features or functionality.
• Provide exceptional customer support, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention.
• Emphasize the benefits of blithequark solutions, enhancing customer satisfaction through strategic upselling and cross-selling.
• Manage contract renewals and customer invoicing, ensuring comprehensive customer satisfaction and product engagement.
• Achieve targets related to quality, productivity, and customer record maintenance within our CRM system.
• Develop Customer Success Assets such as references, case studies, and playbooks, and participate in thought leadership.

Essential Qualifications

• Bachelor's degree or equivalent experience with at least 4 years in customer-facing roles, ideally in software, charging solutions, or fleet management.
• Minimum 4 years of experience in implementing complex hardware/software solutions, with a strong preference for expertise in fleet telematics, management, and electrification.
• At least 2 years of experience with SaaS platforms, EV charging infrastructure, and understanding of electric vehicle ecosystems.
• Proven project management experience, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines.
• Strong proficiency in Microsoft Office Suite and experience utilizing CRM platforms like Salesforce.

Preferred Qualifications

• Experience with dealers or commercial fleet customers in a sales or service role.
• Proven ability to manage complex customer relationships and drive customer satisfaction.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Customer-centric mindset with a passion for helping customers succeed.
• Strategic thinker with strong problem-solving skills.
• High level of adaptability and ability to thrive in a fast-paced environment.
• Strong organizational and time management skills.

What We Offer

At blithequark, we're committed to supporting the well-being and career growth of our employees. Our Total Rewards program is designed to reward you personally and professionally, with a comprehensive benefits package that includes opportunities for career development and a culture that fosters inclusion and belonging.

Our Culture and Values

We're an organization that values diversity, equity, and inclusion. We believe that a diverse workforce creates an environment where our employees can thrive and develop better products for our customers. Our culture is built on the principles of respect, empathy, and collaboration, and we're committed to being a workplace that is free from unlawful discrimination and genuinely fosters inclusion and belonging.

Career Growth and Development

As an EV Customer Success Manager at blithequark, you'll have opportunities to grow and develop your skills in a rapidly evolving industry. You'll be part of a team that's pushing the boundaries in EV fleet management, and you'll have the chance to make a meaningful impact on our customers and the environment.

Work Environment

This is a remote role that requires occasional territory visits to customer accounts. You'll be based in one of the following states: Alabama, Georgia, Florida, Mississippi, North Carolina, South Carolina, Tennessee, or Kentucky.

Compensation and Benefits

Our compensation package is competitive and includes a range of benefits designed to support your well-being and financial security. We're committed to providing a rewarding career that rewards you personally and professionally.

Why Join blithequark?

At blithequark, we're on a mission to revolutionize the EV industry and make a positive impact on the environment. We're a team of innovators and problem-solvers who are passionate about delivering exceptional value to our customers. If you're a customer-centric professional with a passion for EV fleet management, we invite you to join our team and be part of our journey to a more sustainable future.

If you're ready to make a difference and join a pioneering team in the EV industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for the role of EV Customer Success Manager at blithequark.

Equal Employment Opportunity

blithequark is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodations

blithequark offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please email us or call us to request support.

Don't miss this opportunity to join blithequark's innovative team and be part of shaping the future of EV fleet management. Apply now to become our next EV Customer Success Manager!