Customer Service Support Representative - Remote Opportunity at blithequark: Join Our Team in Revolutionizing Healthcare through Exceptional Client Billing Experience

Transforming Healthcare, One Customer Interaction at a Time

At blithequark, we're not just a company; we're a community driven by a shared passion for improving health and lives. Our Revenue Cycle Management Division is at the forefront of this mission, and we're seeking a dedicated and customer-centric individual to join our Contact Center team as a Client Customer Service Support Representative. If you're looking for a career where your work makes a tangible difference, and you're eager to be part of a dynamic team that values learning, engagement, and a higher sense of purpose, then blithequark is the perfect place for you.

About the Role

This pivotal position will be your gateway to a rewarding career in customer service, working closely with physician offices, hospital laboratories, patients, and internal customers. As a Client Customer Service Support Representative, you will be the cornerstone of our client billing operations, ensuring that all client needs are addressed with accuracy and efficiency. Your role will be multifaceted, involving product education, handling a wide array of inquiries, and providing a world-class customer experience that sets us apart in the industry.

Key Responsibilities

• Follow approved Standard Operating Procedures (SOPs) to update and provide necessary information for resolving denied claims, ensuring seamless client billing processes.
• Continuously evaluate current policies and SOPs, providing insightful recommendations for process improvements that enhance customer satisfaction and operational efficiency.
• Handle sensitive information with confidentiality, adhering to the highest standards of data privacy and security.
• Read and understand explanations of benefits or correspondence, utilizing this information to effectively address client inquiries.
• Document all activities related to a claim, maintaining accurate records and ensuring transparency in our customer service operations.
• Communicate effectively via telephone with physicians, insurance companies, and patients, resolving queries and concerns in a professional and courteous manner.
• Utilize various tools to verify eligibility, claim status, and obtain better billing information, streamlining our customer service processes.

Essential Qualifications

To excel in this role, you will need:

• A High School Diploma or equivalent, laying the foundation for your career in customer service.
• A dedicated work-from-home space, ensuring a productive and distraction-free environment.
• The ability to manage your time and tasks independently, maintaining high levels of productivity in a remote work setting.

While not mandatory, previous experience in the medical field or a call center environment is highly advantageous, as it brings valuable insights and skills to our customer-centric team.

Technical Requirements for Remote Work

• An internet download speed of at least 50 megabytes per second, ensuring fast and reliable connectivity.
• No satellite internet, as it may not meet our connectivity standards.
• The ability to connect your equipment directly to your router/modem using an Ethernet cord, as we require a stable and secure connection.

Why Choose blithequark?

At blithequark, we offer more than just a job; we provide a fulfilling career path with numerous benefits and opportunities for growth. By joining our team, you'll enjoy:

• A work-from-home opportunity, offering flexibility and work-life balance.
• Generous paid time off, allowing you to recharge and enjoy life's moments.
• Comprehensive Medical, Vision, and Dental Insurance Options, ensuring your health and well-being.
• Flexible Spending Accounts, helping you manage your finances effectively.
• 401(k) and Employee Stock Purchase plans, securing your financial future.
• No Charge Lab Testing, a unique benefit that aligns with our mission in healthcare.
• A Fitness Reimbursement Program, promoting a healthy lifestyle.
• And many more incentives that make being part of blithequark truly rewarding.

The pay range for this position is $15.25 - $21.00, reflecting our commitment to fair compensation based on skills, experience, and market data.

Schedule and Benefits

This role operates on a schedule of Monday-Thursday from 9 AM to 6 PM EST, and Friday from 8 AM to 5 PM EST. As a regular, full-time or part-time employee working 20 or more hours per week, you'll be eligible for our comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

Our Commitment to Diversity and Inclusion

blithequark is proud to be an Equal Opportunity Employer, fostering a culture of diversity and inclusion. We believe in making employment decisions based on the needs of our business and the qualifications of the individual, without discrimination based on race, religion, color, national origin, gender, family or parental status, marital status, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other legally protected characteristic.

How to Apply

If you're ready to embark on a rewarding career with a company that truly cares about its employees and the community it serves, we encourage you to apply for the Client Customer Service Support Representative role at blithequark. Don't miss this opportunity to be part of a team that's making a difference in healthcare.

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