Sales Support Integration Operations Manager - Disney Vacation Club Quality Assurance Team Lead - Remote

Join the Disney Team: Sales Support Integration Operations Manager

Are you a seasoned leader with a passion for operational excellence and customer satisfaction? Do you have experience in real estate transactions and a knack for analyzing metrics to drive business results? Look no further! We're seeking a highly skilled Sales Support Integration Operations Manager to lead our Disney Vacation Club Quality Assurance team. As a key member of our team, you'll play a critical role in ensuring seamless contract processes, providing exceptional service to our members, and driving business growth.

About Disney Vacation Club and the Industry

Disney Vacation Club (DVC) is a leading provider of vacation ownership programs, offering a unique and magical experience for its members. With a focus on delivering exceptional service and creating unforgettable memories, DVC has established itself as a premier player in the hospitality industry. Our team is dedicated to upholding the highest standards of quality, integrity, and customer satisfaction, and we're looking for talented professionals like you to join our team.

Job Summary

As a Sales Support Integration Operations Manager, you'll lead, coach, and develop a team of salaried Cast Members who handle real estate closings, explain legal and financial details, and provide an overview of the DVC membership processes. You'll supervise, monitor, and analyze metrics to identify ways to improve business results, and collaborate closely with various departments, including sales, marketing, and IT, to plan and implement new business initiatives.

Key Responsibilities:

• Lead the day-to-day operations of the Disney Vacation Club Quality Assurance team, supporting the entire contract process, including:
• Credit underwriting
• Preparing real estate documents
• Recording contracts with respective counties
• Providing support by phone and email to DVC Members and the DVC Sales team
• Ensuring contracts close within the business timeline
• Processing post-closing documents for real estate contracts, updates to membership (add/remove from title), and title policies
• Provide leadership, coaching, and professional development to direct reports
• Remove barriers and identify opportunities for continuous improvement
• Promote knowledge of products, processes, and legal/regulatory requirements through coaching, presentations, and training
• Deliver communications to the team
• Address and resolve guest concerns, and make operational adjustments as needed
• Resolve conflicts by demonstrating leadership and appropriate decision-making and escalation competencies
• Work with other areas within DVC to align with main focus areas, provide exceptional service, and determine opportunities for improvement
• Analyze workload and scheduling
• Identify and analyze data for themes, trends, and cause identification
• Show passion and commitment to diversity and inclusion, including inviting diverse perspectives, encouraging an inclusive work environment, and supporting workforce diversity

Requirements and Qualifications:

Essential Qualifications:

• 3+ years of leadership experience in an operational area and real estate property transactions
• Experience in title or real estate documentation
• Experience translating strategic goals/concepts into action plans and implementing plans at an operational level
• Analytical and reporting experience
• Ability to move between strategy and daily operations while using the capability and capacity of the team
• Collaborative and comfortable working and communicating with individuals at all levels and with various teams
• Flexibility with work schedule, including weekends and holidays
• Experience leading virtual teams
• Understanding of Disney Vacation Club products
• Licensed Title Agent
• Bachelor's Degree or equivalent experience

Preferred Qualifications:

• Experience in the hospitality or customer service industry
• Knowledge of Disney's products and services
• Certifications in real estate, title, or a related field

What We Offer:

At Disney, we offer a comprehensive rewards package to help you live your best life. This includes:

• Health and savings benefits
• Educational opportunities
• Special extras that only Disney can provide

Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

Why Join Our Team?

As a member of the Disney team, you'll have the opportunity to:

• Make a significant impact on our business and our members
• Work in a dynamic and fast-paced environment
• Collaborate with talented professionals from diverse backgrounds
• Develop your skills and advance your career
• Enjoy a comprehensive benefits package and perks

How to Apply:

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to https://frontliner.clarios.com/job/join-today-sales-support-integration-operations-manager-965n3.html.

Don't miss this chance to join our team and make a difference in the lives of our members. Apply today!