**Experienced Full Stack Customer Success Manager – EV Fleet Solutions and Telematics**

Are you a customer-centric professional with a passion for helping businesses thrive in the rapidly evolving electric vehicle (EV) landscape? Do you have a knack for building strong relationships, driving adoption, and delivering exceptional results? If so, we invite you to join blithequark's dynamic Customer Success team as an EV Customer Success Manager. In this pivotal role, you will play a critical part in shaping the future of EV adoption and fleet management, working closely with our customers to ensure seamless integration and optimal utilization of our comprehensive solutions. **About blithequark** At blithequark, we are committed to revolutionizing the way businesses interact with our innovative products and services. Our mission is to be the partner of choice for business and government customers, providing holistic solutions that meet their evolving needs. With a focus on customer satisfaction, retention, and loyalty, we are building a team of dedicated professionals who share our vision for a more sustainable and efficient future. **The Role** As an EV Customer Success Manager, you will be responsible for delivering exceptional value to our customers through a best-in-class customer experience. Your primary focus will be on guiding customers from onboarding through successful delivery and providing ongoing support to ensure seamless integration and adoption of our comprehensive solutions, including advanced telematics, charging solutions, and strategic fleet electrification planning and implementation. You will work closely with our Account Executives to ensure a unified approach to serving our customers and meeting their evolving needs. **Key Responsibilities:** * Serve as the primary liaison for our customers, providing guidance and support to ensure seamless product integration and effective implementation of blithequark solutions in their operations. * Manage the customer journey from initial onboarding to continuous account management, ensuring clear communication with clients and internal teams to meet all key milestones. * Utilize analytics to proactively engage with clients, enhancing product adoption and ensuring sustained success across the customer lifecycle. * Gather customer feedback to refine processes and collaborate across functions, advocate for customer needs within the organization and with external partners, and help the team generate and execute on ideas to enhance overall customer success. * Establish and deepen customer relationships to understand their business goals and boost their return on investment from blithequark products and services. * Drive adoption of blithequark solutions by demonstrating their business value; provide updates on new product features or functionality for contracted services; identify opportunities to educate customers on existing and new products and solutions. * Provide exceptional customer support, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention. * Emphasize the benefits of blithequark solutions, enhancing customer satisfaction through strategic upselling and cross-selling. * Manage contract renewals and customer invoicing and ensure comprehensive customer satisfaction and product engagement. * Achieve targets related to quality, productivity, and customer record maintenance within our CRM system. * Develop Customer Success Assets such as references, case studies, and playbooks, and participate in thought leadership. **Qualifications:** * Bachelor's degree or equivalent experience with at least 4 years in customer-facing roles, ideally in software, charging solutions, or fleet management. * Minimum 4 years of experience in implementing complex hardware/software solutions, with a strong preference for expertise in fleet telematics, management, and electrification. * At least 2 years of experience with SaaS platforms, EV charging infrastructure, and understanding of electric vehicle ecosystems. * Proven project management experience, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines. * Strong proficiency in Microsoft Office Suite and experience utilizing CRM platforms like Salesforce. * Experience with dealers or commercial fleet customers in a sales or service role is preferred but not essential. * Proven ability to manage complex customer relationships and drive customer satisfaction. * Analytical mindset with the ability to interpret data and make data-driven decisions. * Customer-centric mindset with a passion for helping customers succeed. * Strategic thinker with strong problem-solving skills. * High level of adaptability and ability to thrive in a fast-paced environment. * Strong organizational and time management skills. **What We Offer:** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Work Environment and Culture:** * As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. * Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome and valued. * We prioritize work-life balance and offer flexible scheduling to ensure that you can meet your personal and professional needs. **How to Apply:** If you are a motivated and customer-focused professional with a passion for driving success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Employment Opportunity Statement:** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement. **Accommodations:** blithequark offers accommodations to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please email us at [[email protected]](mailto:[email protected]) or call us at 800-865-7580. Apply for this job