Experienced Customer Services Representative - Remote - Delivering Exceptional Patient Experiences in a Dynamic and Supportive Environment at Blithequark

Join the Blithequark Team: Where Compassion Meets Innovation

At Blithequark, we're dedicated to revolutionizing the way we care for our patients and customers. As a leader in the healthcare industry, we're seeking a highly skilled and empathetic Customer Services Representative to join our team remotely. If you're passionate about delivering exceptional patient experiences and have a knack for resolving complex issues, we want to hear from you!

About Blithequark

Blithequark is a forward-thinking organization that's committed to providing top-notch services and support to our patients and customers. We're a team of dedicated professionals who share a common goal: to make a positive impact on the lives of those we serve. With a focus on innovation, compassion, and excellence, we're constantly striving to improve our processes and procedures to meet the evolving needs of our customers.

Job Summary

As a Customer Services Representative at Blithequark, you'll play a critical role in ensuring that our patients receive the highest level of service and support. You'll be responsible for handling a variety of customer service calls in a prompt and courteous manner, resolving patient questions and problems regarding patient accounts, payments, and services. If you're a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a high volume of customer service calls in a prompt and courteous manner, resolving patient questions and problems regarding patient accounts, payments, and services.
• Demonstrate proficiency in Microsoft Office products and Internet navigation, with the ability to communicate in a clear, concise, and understandable manner.
• Provide outstanding customer service, deescalating difficult situations and remaining positive in all interactions with patients and customers.
• Take patient demographics and other patient information as needed, reviewing explanation of benefit (EOB) documentation and notating accounts on collection activity to perform account resolution.
• Review patient bills for accuracy and completeness, obtaining any missing information and collecting patient payments in accordance with payment due dates.
• Establish payment plans within approved guidelines, complete and mail necessary patient statements, and return mail in a timely manner.
• Create an atmosphere of comfort and peace for patients, making it easy for them to interact with our team.
• Answer all phone calls within 2 minutes of the call hitting the system, responding and ending all phone calls within the set dialogue parameters established by leadership.
• Attend in-services, seminars, and webinars for additional education and performance improvement, with a focus on delivering exceptional patient experiences.

Requirements and Qualifications

Education and Experience

• High school diploma or equivalent required.
• 1 year of experience in customer service and/or call center industry, or equivalent combination of education and experience.
• Customer Service Basics or equivalent training preferred.

Skills and Competencies

• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office products and Internet navigation.
• Ability to communicate in a clear, concise, and understandable manner.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment, handling multiple priorities and deadlines.

Work Environment and Culture

At Blithequark, we're committed to creating a supportive and dynamic work environment that fosters growth and development. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our team is dedicated to delivering exceptional patient experiences, and we're looking for individuals who share our passion and values.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and compassionate individual who's passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to join our team and make a positive impact on the lives of our patients and customers.

Equal Opportunity Employer

Blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Background Check and Drug Screen

Successful candidates will be required to pass a background check and drug screen as a condition of employment.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're excited to hear from you and look forward to welcoming you to the Blithequark team!