Experienced Customer Solutions Architect Manager - Cloud Technology and Digital Transformation Leader at blithequark

Introduction to blithequark

blithequark has been at the forefront of innovation, pioneering a tech journey that has seen the company become the first large bank to fully adopt the public cloud. This bold move has enabled blithequark to operate efficiently in a complex and highly regulated business environment. With a large engineering organization in place, the company has successfully migrated to the cloud, re-architected its applications and data platforms, and harnessed the power of machine learning at scale. The AI/ML capabilities developed by blithequark are now leading the way in the banking industry, with notable examples such as blithequark Eno.

Through its journey, blithequark has developed a suite of internal solutions designed to meet the unique challenges of a digital-first, cloud-first business at scale. Recognizing that many other businesses face similar data management needs as they accelerate their cloud and data journeys, blithequark is exploring ways to bring some of its tools to market as enterprise B2B software solutions. This exciting development has created new opportunities for talented professionals to join the blithequark team and contribute to the company's continued success.

Role Overview

The blithequark Software team is seeking a highly motivated and customer-centric individual to join its ranks as a Manager, Customer Solutions Architect. As a key member of the team, you will be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to drive business growth and deliver exceptional customer experiences. Your entrepreneurial spirit, combined with your technical expertise and passion for innovation, will make you a valuable asset to the blithequark team.

In this role, you will be expected to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. Your ability to learn and introduce new technology will be essential in helping colleagues and customers embrace and adopt new solutions. As a Customer Solutions Architect, you will be responsible for identifying customer pain points and desired outcomes, translating them into blithequark Software solutions, and eliminating ambiguity in a growing software business.

Key Responsibilities

• Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
• Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
• Build and manage key processes, including product fit and tech fit discoveries, customer technical wins, customer FAQs, customer objections, customer feedback, and customer tech research.
• Serve as a knowledge resource and escalation point for coworkers and customers.
• Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Lead high customer satisfaction through the use of data and proactive solutions.
• Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
• Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
• Develop and maintain technical support procedures and policies.
• Build credibility and trust within the team and with business customers and stakeholders.
• Drive architecture/design reviews for customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
• Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
• Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop.

Key Areas of Focus for Customer Solutions Architects

• Trusted Advisor: Serve as the front line for customers' tech, product, and cyber needs, as well as for solutioning product-specific improvements.
• Customer Ambassador: Represent the voice of the customer and customer needs in internal discussions and working groups.
• Demonstrate Value: Focus on identifying the best solutions that bring value to customers.
• Thought Leadership: Use research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts: Gain deep understanding of products and deep subject matter expertise across technology domains to best advise customers, solve complex problems, and identify areas of improvement for products.
• Pre-Sales & Post-Sales: Serve customers predominantly in the Pre-Sales stages, determining how to best implement products for their needs, and also solve for any unique requests in the Post-Sales stages.
• Solution Oriented: Focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
• Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.

Essential Qualifications

To be considered for this role, you will need to have:

• A Bachelor's degree or military experience.
• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
• At least 3 years of experience working with cross-functional teams.
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
• At least 2 years of experience with design, implementation, or consulting experience of distributed applications.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• A Master's Degree in Computer Science, Engineering, Information Technology.
• A high level of comfort communicating effectively across internal and external organizations.
• A history of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Solutions Architect, you will have access to a range of training and development opportunities, including:

• Technical training and certification programs to help you stay up-to-date with the latest technologies and trends.
• Leadership development programs to help you build your skills and confidence as a leader.
• Networking opportunities with other professionals in the industry.
• Access to a range of resources and tools to help you succeed in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer focus and dedication to delivering exceptional customer experiences.
• Continuous learning and development.
• Diversity and inclusion.

Compensation, Perks, and Benefits

As a blithequark employee, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary and bonus structure.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A range of perks, including flexible working hours, remote work options, and access to a range of discounts and rewards.
• Opportunities for career growth and development.
• A dynamic and inclusive work environment.

Conclusion

If you are a motivated and customer-centric individual with a passion for innovation and technology, we encourage you to apply for this exciting opportunity to join the blithequark team as a Manager, Customer Solutions Architect. With your skills and experience, you will play a key role in driving business growth and delivering exceptional customer experiences. Don't miss out on this chance to be part of a dynamic and inclusive team and contribute to the success of blithequark. Apply now and take the first step towards an exciting and rewarding career with blithequark.