Experienced Remote Data Entry and Live Chat Specialist – blithequark Customer Experience Enhancement Team

Introduction to blithequark

At blithequark, we pride ourselves on being a dynamic and innovative organization that values the contributions of each colleague. We strive to create an environment where every individual feels seen, heard, and valued, and where we can collectively achieve our goals with integrity and passion. As a leader in our industry, we are committed to delivering exceptional customer experiences, and we are looking for talented individuals to join our team.

About the Role

We are seeking an experienced Data Entry and Live Chat Specialist to join our Customer Experience Enhancement Team. As a key member of our team, you will play a crucial role in helping us transform and innovate our end-to-end Voice of the Customer (VOC) process. You will work closely with product and process owners, subject matter experts, and agile teams to design, develop, and implement new VOC methods and technologies.

Key Responsibilities

• Collaborate with utility teams to define, frame, and capture business needs
• Develop knowledge of VOC methods and leverage this knowledge to define and transform data within our Cornerstone big data platform
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions
• Enable big data and batch/real-time analytical solutions using transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions
• Provide guidance to enhance competencies and drive efficiency in computing programs using big data ecosystems
• Power customer story evaluation and elaboration, design and development of software programs, testing, and builds automation tools
• Proactively identify and automate manual tasks to improve quality and efficiency

Essential Qualifications

To be successful in this role, you will need to have:

• Hands-on development experience with Hive/Hadoop, PySpark, Python, shell scripting languages, and development launch management and troubleshooting for data-driven projects (minimum 3+ years)
• Experience with agile methodologies and delivery, where small increments of a product are introduced at regular intervals to business groups
• Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners to understand functional requirements and convert them into technical deliverables

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience with VOC methods and technologies
• Knowledge of big data ecosystems and analytics solutions
• Familiarity with agile project management tools and methodologies

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to design and develop innovative solutions
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong problem-solving and analytical skills, with the ability to identify and automate manual tasks
• Ability to work in a fast-paced environment, with a focus on delivering high-quality results

Career Growth and Development

At blithequark, we are committed to the growth and development of our colleagues. We offer a range of career development and education opportunities, including training programs, mentorship, and career advancement opportunities.

Work Environment and Culture

Our work environment is dynamic, innovative, and collaborative. We value diversity, equity, and inclusion, and we are committed to creating a workplace where every individual feels valued and respected. We offer a range of benefits and perks, including flexible working arrangements, generous paid parental leave policies, and access to on-site health facilities and counseling services.

Compensation and Benefits

We offer a competitive base salary, bonus incentives, and a range of benefits, including:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Flexible working model with hybrid, on-site, or digital arrangements
• Generous paid parental leave policies
• Free access to on-site health facilities and counseling services

Conclusion

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a workplace where every individual can thrive, and we look forward to welcoming you to our team.

Apply Job!