Experienced Remote Customer Service Representative for Alarm Monitoring Services at blithequark

Join blithequark's Dynamic Team as a Remote Customer Service/Call Center Representative!

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional service, even in high-pressure situations? blithequark is seeking talented individuals to join our team as Remote Customer Service/Call Center Representatives, providing critical support to our residential and commercial customers 24/7.

We're excited to invite you to our Virtual Open House event on Tuesday, December 12th at 11:00am! To attend, simply email Dawn Delk at [email protected] to RSVP. This is a fantastic opportunity to learn more about blithequark, our company culture, and the role.

About blithequark and the Alarm Monitoring Industry

blithequark is a leading provider of 24-hour alarm monitoring services, dedicated to ensuring the safety and security of our customers. Our state-of-the-art facilities and expert team enable us to respond quickly and effectively to emergency situations, dispatching the necessary authorities to protect our customers' properties.

The alarm monitoring industry is a vital and rapidly evolving sector, driven by advances in technology and the increasing demand for secure and reliable services. At blithequark, we're committed to staying at the forefront of this industry, investing in the latest technologies and training our teams to deliver exceptional service.

Key Responsibilities

• Handle emergency signals and alarm activations, responding promptly and professionally to customer needs.
• Notify and verify alarm signals, working closely with customers and authorities to resolve situations efficiently.
• Dispatch proper authorities, ensuring timely and effective responses to emergency situations.
• Provide exceptional customer service, addressing customer inquiries and concerns in a friendly and professional manner.
• Work collaboratively with colleagues to achieve team goals and maintain a positive, supportive work environment.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A High School Diploma or GED.
• Previous customer service experience, preferably in a call center or alarm monitoring environment.
• Flexibility to work varied shifts, including weekends, holidays, and overtime.
• Strong computer literacy and ability to learn new systems and technologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.

We also welcome candidates with:

• Bilingual skills, which can attract a differential.
• Previous experience in a related field, such as security or emergency services.
• A strong work ethic and commitment to delivering exceptional customer service.

What We Offer

At blithequark, we're committed to supporting our employees' growth and well-being. Here are just a few of the benefits you can expect:

• A competitive starting pay of $17.49/hour, with shift differentials up to $4.00/hour.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A generous PTO package, allowing you to recharge and relax.
• Tuition reimbursement, supporting your ongoing education and career development.
• A family-oriented team environment, with opportunities for collaboration and growth.
• Potential work-from-home opportunities after successful completion of training.
• A range of other benefits, including 401(k), employee assistance program, employee discount, flexible spending account, health savings account, life insurance, and retirement plan.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop their careers. With a range of training programs and opportunities for advancement, you'll be able to build a rewarding and challenging career with our company.

Our paid training program will take place on-site in Manasquan, NJ, starting January 2nd, 2024. This comprehensive training will equip you with the skills and knowledge you need to succeed in your role.

Our Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer service, and we're committed to fostering a culture of collaboration, innovation, and growth.

As a Remote Customer Service/Call Center Representative, you'll be working in a hybrid remote environment, with some on-site requirements. We're looking for individuals who are self-motivated, disciplined, and able to work effectively in a remote setting.

Compensation and Perks

We offer a competitive compensation package, with a range of benefits and perks designed to support your well-being and career growth. Our compensation includes:

• A competitive hourly rate, with shift differentials and bilingual differentials.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A generous PTO package, with opportunities to take time off and recharge.
• Tuition reimbursement, supporting your ongoing education and career development.
• A range of other benefits, including 401(k), employee assistance program, employee discount, flexible spending account, health savings account, life insurance, and retirement plan.

Ready to Join Our Team?

If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! To apply, please follow the link: https://jobs.adt.com/job/19114798/remote-customer-service-call-center-representative-remote/

Don't miss this opportunity to join blithequark's dynamic team and build a rewarding career in customer service. Apply today and take the first step towards a brighter future!