Experienced Customer Sales and Service Representative - Delivering Exceptional Customer Experiences at blithequark

Transforming the Way We Connect: Join blithequark as a Customer Sales and Service Representative

At blithequark, we're not just a company - we're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and make an impact. We're driven by a passion for technology and a commitment to delivering exceptional customer experiences. As one of the world's leading providers of technology and communications services, we're transforming the way people, businesses, and things connect with each other.

About the Role

As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, delivering outstanding customer experiences and driving sales growth. With your superior sales and customer service skills, you'll be the go-to expert for customers seeking assistance with our products and services. You'll work in a fast-paced, dynamic environment, juggling multiple priorities and responding to customer inquiries with empathy and precision.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service.

Essential Qualifications

• Customer service skills.
• Demonstrated ability to communicate with detail and precision.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Empathy and strong communication skills to diffuse sensitive situations.

Preferred Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.

Skills and Competencies

To succeed in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and collaborate with colleagues.
• Adaptability and flexibility in a fast-paced, dynamic environment.
• Strong sales and customer service skills.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Sales and Service Representative, you'll have opportunities to:

• Develop your sales and customer service skills.
• Learn about new technologies and products.
• Take on additional responsibilities and contribute to the success of the team.
• Advance to leadership roles or specialize in a particular area.

Work Environment and Company Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. At blithequark, we're proud of our inclusive and collaborative culture, which encourages authenticity and fosters a sense of belonging. We're committed to creating a work environment that is welcoming, supportive, and empowering for all employees.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, including competitive pay, benefits, and perks. Our benefits include:

• Great pay and benefits.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.
• A culture that values diversity, equity, and inclusion.

Equal Employment Opportunity

At blithequark, we're proud to be an equal opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a work environment that is inclusive and welcoming for all employees.

Conclusion

If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Sales and Service Representative, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. Join our team and be part of a company that is transforming the way we connect around the world.

Don't miss this opportunity to join blithequark and be part of a dynamic team that is shaping the future of technology and communications.